JOB SUMMARY: The Branch Manager is responsible for the sales, service, rental, and parts departments for the territories covered by the branch they are assigned to. This includes management of workflow, cross departmental execution of duties, facilities, assets, implementation of the branches operating processes and procedures, fostering the Energy Systems customer focused culture. KPIs to include but not limited to customer satisfaction, territory profitability, revenue growth, operational efficiency as well as customer and employee retention.
MAJOR RESPONSIBILITY
- Select, coach, and develop the team within the assigned area of responsibility.
- Management of office personnel, facilities, rental fleet, and associated assets.
- Management of WCES sales, service, rental, and parts operations for branch locations within the assigned territory.
- Set objectives that align with company strategy.
- Ensure KPIs for revenue and operating income are met.
- Ensure work orders are completed, with proper documentation, on time and within quoted amounts and timeframes
- Oversee ERP system usage to ensure documentation and reporting is complete and accurate.
- Support development of processes and procedures that align with the financial and operational goals of the company
- Maintain an up-to-date knowledge of generator system technology, including competition products and strategies.
- Support of other WCES and Aftermarket personnel on an as needed basis
- Other Duties as assigned
REQUIREMENTS:
Education:
- College 4-year degree, BS or equivalent in associated field
Experience:
- 5 years of operations management experience (Industrial equipment or like Industry preferred)
- 5 years of management experience with direct reports (management of service operations and personnel preferred)
PREFERRED QUALIFICATIONS:
Education:
- Advanced degree in Business Management
Experience:
- Working knowledge of business enterprise systems (ERP)
- Experience as a Technical Supervisor in an Industrial application/setting
- Proficiency in schematic and service documentation
- Proficiency in financial oversite and understanding including budgets, forecasting models and general ledgers
KNOWLEDGE SKILLS AND ABILITIES
- Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e. Outlook, Word, Excel)
- Advanced knowledge of power generation parts and service industry including mechanical and technical aptitude
- Incorporate time management skills by prioritizing work assignments
- Proven interpersonal skills, including being a team player to create synergy within the company
- Must be able to operate forklift vehicle
- Must be able to handle high pressure situations
- Must have basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focus. Occasional travel.
