Location:
Division: Road US
Job Posting Title: Branch Manager, Freight Brokerage
Time Type: Full Time
Summary Ready to take the next step in your freight brokerage leadership career?DSV is looking for a
Branch Manager, Freight Brokerage to lead the operational and commercial performance of an assigned DSV Road branch. This role is a great fit for someone who knows
domestic freight brokerage, has experience leading and developing people, and enjoys balancing team leadership with customer relationships, business growth, and operational performance.
You'll lead an experienced branch team while staying closely connected to the day-to-day brokerage business, including
customers, carriers, pricing, capacity, and market opportunities. You'll help drive branch financial performance, develop existing and new customer relationships, support profitable growth, and create an environment where employees have clear expectations, accountability, support, and opportunities to develop.
Success in this role requires someone who is
approachable, commercially minded, and comfortable building relationships across employees, customers, carriers, and business partners. You'll bring together your brokerage knowledge and people leadership experience to help strengthen service, operational performance, customer growth, and overall branch results.
If you know the brokerage business, enjoy developing people and building relationships, and are ready to combine
people leadership, customer growth, and operational performance, this is an opportunity to continue growing your career with
the world's largest freight forwarding and logistics company.Start Here. Go Anywhere. Duties & Responsibilities - Lead and support branch operations to achieve financial, operational, service, and growth objectives.
- Provide day-to-day leadership, direction, coaching, and support to branch employees while fostering accountability, collaboration, and employee development.
- Build strong relationships with employees and create an approachable leadership environment that encourages communication, problem-solving, and teamwork.
- Own branch Profit & Loss (P&L) performance, including revenue growth, gross margin, expense management, and overall profitability.
- Identify and pursue opportunities to grow the branch through new business development, expansion of existing customer relationships, and increased market presence.
- Maintain an active, customer-facing presence and develop strong relationships with current and prospective customers.
- Partner with customers, carriers, and internal stakeholders to develop domestic transportation solutions that meet customer requirements and business objectives.
- Apply knowledge of domestic freight brokerage, carrier markets, capacity, pricing, and customer needs to support effective business decisions.
- Establish clear performance expectations, monitor results, provide feedback, and address performance concerns when necessary.
- Analyze operational and financial metrics to identify trends, improve productivity, enhance service, and support profitable growth.
- Support employee development through regular communication, coaching, feedback, and identification of growth opportunities.
- Partner with regional and corporate leadership on branch objectives, business opportunities, and strategic initiatives.
- Develop and maintain strong relationships with carriers and other business partners to support service performance and capacity needs.
- Promote a culture of accountability, teamwork, continuous improvement, customer service, and operational excellence.
- Monitor freight market conditions, customer trends, and competitive activity to identify opportunities and risks impacting the branch.
- Lead branch meetings and participate in operational and commercial planning activities.
- Support branch staffing, hiring, onboarding, employee engagement, and retention efforts.
- Ensure compliance with company policies, customer requirements, regulatory standards, and applicable transportation industry practices.
- Support special projects, business initiatives, and other duties as assigned.
Qualifications & Experience - Bachelor's degree in Business, Supply Chain, Logistics, Transportation, or a related field preferred; an equivalent combination of education and relevant experience may be considered.
- 1 to 3 years of experience in domestic freight brokerage, with hands-on knowledge of brokerage operations, customers, carriers, pricing, capacity, and freight markets.
- 2 to 4 years of people management experience, including experience providing leadership, coaching, feedback, performance management, and employee development.
- Demonstrated ability to build relationships, influence others, take ownership, and contribute beyond individual responsibilities.
- Experience supporting business development, customer growth, account expansion, or other commercial activities preferred.
- Exposure to financial and operational performance metrics, including revenue, gross margin, productivity, or profitability.
- Experience working in a fast-paced, customer-focused domestic transportation or brokerage environment.
Skills & Competencies - Strong working knowledge of domestic freight brokerage operations and the relationship between customers, brokers, and motor carriers.
- Commercial mindset with an interest in developing customer relationships, identifying opportunities, and growing the business.
- Demonstrated leadership capabilities with the ability to coach, influence, motivate, and build credibility with others.
- Ability to lead and develop employees while taking responsibility for team performance and employee development.
- Approachable and relationship-oriented leadership style with the ability to communicate effectively with employees, customers, carriers, and business partners.
- Ability to provide clear expectations, constructive feedback, and appropriate accountability.
- Strong business acumen with the ability to understand financial and operational performance metrics.
- Excellent communication, presentation, negotiation, and relationship-building skills.
- Strong problem-solving, decision-making, and organizational abilities.
- Ability to balance commercial, operational, customer, and employee priorities in a dynamic environment.
- Ability to work independently while fostering collaboration across teams and functions.
- Proficiency with Transportation Management Systems (TMS), CRM platforms, and Microsoft Office applications, including Excel, Word, and PowerPoint.
- Strong customer service orientation with a focus on developing long-term partnerships.
Physical Demands While performing the duties of this position, the employee is regularly required to use a computer, telephone, and other standard office equipment for extended periods. The employee is frequently required to communicate and exchange information verbally, in writing, and through electronic means.
The position requires the ability to review financial reports, operational data, customer information, and other documentation on computer screens and in written formats. The employee may occasionally be required to move about the office or other business environments, reach, bend, and lift and/or move office materials weighing up to 15 pounds.
Work Environment This position is primarily performed in a professional office environment with regular use of computers, telecommunications equipment, Transportation Management Systems (TMS), CRM platforms, and other standard business technology. The role operates in a fast-paced freight brokerage environment and requires regular interaction and collaboration with employees, customers, carriers, regional and corporate leadership, and other business partners. The work may involve multiple competing priorities, customer and carrier needs, changing market conditions, operational issues, and time-sensitive business decisions.
Travel to customer locations, other DSV locations, operational facilities, and business meetings may be required based on business needs. Standard business hours are expected, with flexibility to work additional hours as needed to support branch operations, customers, and business requirements. The noise level in the primary office environment is generally consistent with a professional office setting and may vary based on surrounding business activity.
For this position, the expected base pay range is $104,500.00 - $130,500.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. This position is eligible for a performance-based bonus program.
Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
