Branch Manager - Charlotte, NCPosition SummaryThe Branch Manager is responsible for the overall performance of the BCS Charlotte, NC branch and surrounding territory. This role combines sales leadership, operational management, and customer engagement with a strong entrepreneurial mindset. The Branch Manager is accountable for growing market share, driving profitable sales, delivering excellent customer service, and ensuring efficient branch operations.
Key ResponsibilitiesBranch & Territory Management- Own the overall performance of the BCS Charlotte, NC and assigned territory, with a primary objective of increasing BCS market share.
- Develop and execute local business plans aligned with company sales, margin, and growth objectives.
- Serve as the primary local representative of BCS for customers, vendors, and internal teams.
Sales & Revenue Growth- Drive branch sales and gross margin performance against annual goals (linked to branch incentives and bonuses).
- Maintain and grow counter sales through proactive customer engagement and merchandising strategies.
- Manage and expand House Accounts not assigned to an Outside Sales representative.
- Collaborate closely with Outside Sales to support account growth, quoting, and opportunity development.
- Provide quotations and technical support in coordination with the Technical Solutions team.
Customer Experience- Deliver best-in-class customer service for walk-in, phone, and email customers.
- Maintain regular customer contact and follow-up to strengthen relationships and identify new opportunities.
- Manage the will-call process to ensure fast, accurate, and professional order fulfillment.
Operations & Inventory Management- Oversee branch inventory, including stocking levels, accuracy, merchandising, and showroom displays.
- Ensure proper order entry, processing, and documentation for all sales transactions.
- Maintain customer order and back-order files and proactively communicate order status.
- Process customer returns in accordance with company policies.
- Maintain clean, organized, and contractor-friendly branch operations.
Team Leadership- Manage and support inside sales staff, as applicable, including training, coaching, and performance management.
- Foster a collaborative environment between inside sales, outside sales, and technical resources.
Qualifications & ExperienceRequired:
- Proven customer service and inside sales experience.
- Strong business ownership mindset with an entrepreneurial approach.
- Process-oriented with attention to detail and operational discipline.
- Ability to manage multiple priorities in a fast-paced, customer-focused environment.
- Strong communication and relationship-building skills.
Preferred:
- Technical aptitude with building automation or related control products.
- Experience in HVAC, controls, or building automation markets.
- Prior branch, territory, or operations management experience.
Why Join BCS- Opportunity to lead and grow a key regional branch.
- Direct impact on sales, customer success, and market expansion.
- Support from experienced technical, sales, and manufacturer partners.
- Competitive compensation with performance-based incentives.
Additional Information:- Some travel may be required.
- Performs other duties as assigned.
- A post-job offer background check will be performed.
This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities required by the employee.
To learn more about Building Controls Solution, visit our website at
Building Control & Solutions: https://www.building-controls.com/
Building Control & Solutions: https://www.linkedin.com/company/buildingcontrolsandsolutions/posts/?feedView=all
FSLA Status:
Salaried ExemptLocation:
Charlotte, NC Direct Report:
Regional Director Interested Candidates should apply online.
