Bank of Hope

Branch Manager

Bank of Hope • $100K — $135K *
Lihue, HI 96766In-Person
Finance & Insurance
5 - 7 years of experience
Yesterday
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in accounting, business administration, or a related field, or equivalent experience
  • Minimum seven years in banking with five years in a management role
  • Fluent in written and verbal English
  • Strong leadership, organizational, and problem-solving skills
  • Excellent communication and interpersonal skills
  • Proven track record of achieving sales targets and business strategy development
  • Comprehensive knowledge of banking policies and operational procedures

Responsibilities

  • Develop and implement strategies to meet branch sales goals and drive new business growth
  • Collaborate with team members to assess customer needs and offer tailored financial solutions
  • Build and foster relationships with customers and the community to enhance product visibility
  • Engage in outreach activities such as community events and networking to promote branch growth
  • Lead and mentor branch employees to ensure they meet performance expectations
  • Conduct team meetings to share objectives and align staff efforts
  • Oversee daily branch operations, ensuring compliance with banking regulations and policies

Benefits

  • Ongoing training and development opportunities for employee skill enhancement
  • Performance management and support in achieving career goals
  • Collaborative working environment with a focus on team success
  • Comprehensive staff onboarding process
  • Promotion of a customer-focused culture
Full Job Description
Sales & Business Development:
  • Develop and implement strategies to achieve individual and branch sales goals, including new business development, referrals, and account retention.
  • Collaborate with team members to identify customer needs and recommend tailored financial solutions.
  • Build relationships with customers and the local community to promote the bank's products and services.
  • Conduct outreach activities, such as attending community events and networking, to drive branch growth and visibility.

Team Leadership & Development:
  • Lead, mentor, and coach branch employees, including operational and sales staff, to achieve performance goals.
  • Conduct regular team meetings to communicate branch objectives and align staff efforts.
  • Provide ongoing training and development opportunities to enhance employee skills and knowledge.
  • Maintain staffing needs, including recruiting, scheduling, and performance management.
  • Develop a strong relationship between all partners and the branch to deliver comprehensive banking.
  • Onboarding of all new employees along with the Operations Manager.

Customer Experience:
  • Ensure the delivery of exceptional customer service by maintaining high service standards and resolving escalated customer issues.
  • Promote a customer-focused culture by fostering strong relationships and addressing customer feedback.
  • Educate customers on bank products, services, and digital tools to enhance their banking experience.

Operational Oversight:
  • Oversee day-to-day branch operations, ensuring compliance with bank policies, procedures, and regulatory requirements.
  • Collaborate with the Operations Manager to ensure operational excellence, effective cash management, and smooth workflow execution.
  • Conduct regular audits and reviews to identify process improvements, mitigate risks, and maintain compliance with regulatory standards.

Compliance & Risk Management:
  • Ensure branch compliance with federal and state banking regulations, including BSA, CRA, and Fair Lending requirements.
  • Monitor and address operational risks, escalating issues as necessary to safeguard bank assets and customer information.
  • Maintain accurate records and documentation to support compliance and regulatory reporting requirements.

Job Qualifications/Requirements

Education/Credentials
  • Bachelor's degree in accounting, business administration, or related field or equivalent experience.

Prior Experience
  • Required: Minimum seven years of experience in banking and five years of experience in a management position.

Skills
  • English: Written and Verbal: Fluent
  • Required: Strong leadership, organizational, and problem-solving skills.
  • Required: Excellent communication and interpersonal skills, with the ability to mentor and support team members effectively.
  • Required: Proven ability to achieve sales goals and develop effective business strategies.
  • Required: Comprehensive knowledge of banking policies, regulations, and operational procedures.
  • Required: Proficiency with banking systems, digital platforms, and standard office software applications.
  • Additional Languages: Korean preferred

The salary range for this full-time position is $100,000.00 - $135,000.00 + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

About Bank of Hope

Bank of Hope is a commercial bank headquartered in Los Angeles, California. It was founded in 1976 as BBCN Bank and changed its name to Bank of Hope in 2017. The bank provides a wide range of financial products and services to individuals, small businesses, and commercial clients, including deposit accounts, loans, credit cards, and wealth management services. Bank of Hope operates more than 50 branches in California, Washington, Texas, Illinois, New York, New Jersey, Virginia, Georgia, and Alabama. The bank is committed to serving the needs of the Korean-American community and other diverse communities, and has been recognized for its efforts to promote diversity and inclusion in the workplace.
Learn more about Bank of Hope
Size
1,300 employees
Industry
Finance & Insurance
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Bank of Hope

More Finance & Insurance Jobs

Find similar Branch Manager jobs:

NationwideLihue, HI