Description
The Branch Manager will typically lead one location that generates
machine, rental, parts, and service sales in the heavy construction equipment industry.
Core Responsibilities:
• Lead, mentor and grow branch personnel to achieve maximum success through team building
• Manage assigned Field Sales Reps & Product Support staff
• Manage Branch Profit & Loss Statements
• Recruit, interview and take ownership of all hiring decisions
• Lead and oversee sales efforts, ensuring Sales Reps utilize tools provided, effectively cover their assigned territories, and build strong, lasting customer relationships
• Foster a positive Team environment with branch employees and HMC internal support staff
• Manage all branch risks to promote safety any minimize any financial loss
• Manage site maintenance and maintain a professional appearance at all assigned facilities
Key Success Metrics:
• Maintain adequate staffing levels and coverage at all branches
• Achieve Sales market share and margin objectives as assigned
• Invest frequent time in the field interacting with Sales Reps and Customers
• Maintain acceptable A/R delinquency levels
• Service WIP full awareness all WO's 7+ days no labor & WO's aging over 30 days
• Service Efficiency & Productivity track improvements being made
• Service Warranty Recovery & PIPs completed on-time
• Parts Margin % in line with acceptable levels
• Parts Inventory stocking levels and space requirements
• Compliance with all Parts and Service polices & procedures
• Works professionally and transparently with all other Branch Managers
Qualifications & Requirements include:
• 7 years+ relevant experience in the heavy equipment industry
• Proven track record with strong coaching, mentoring, and team building skills
• Well-developed personal networking skills
• Strong oral presentation and written communication skills
• Ability to handle multiple tasks and switch priorities effectively
• Ability to travel 25%-50%
• Proficiency with standard Microsoft Office business software and other common PC tools
• Willingness to learn new skills
• BS/BA degree preferred
