SummaryThe purpose of the Branch Manager includes but is not limited to managing the day-to-day operations of the branch.
Principle Responsibilities and Duties- Fully implements and actively promotes Health, Safety & Environmental standards and policies, as well as any other customer or external agency's regulatory requirements to promote a safety culture.
- Meet branch financial objectives by estimating requirements; preparing annual sales and service budgets; expenditures; analyzing variances; initiating corrective actions.
- Establish sales and service objectives by forecasting and developing annual sales, service escalation, and maintenance revenue quotas; projecting expected sales volume and profit for existing and new products.
- Establish and adjust selling prices by monitoring costs, competition, and supply and demand.
- Manage the duties of the Field Service Manager/ Parts Department, Shop lead and Service Admin.
- Communicating job scope and expectations to direct reports.
- May make recommendations for salary increases, promotions and transfers.
- Counseling and disciplining employees.
- Creation of staffing plan and recruiting personnel as required.
- Enforcing Company policies and procedures.
- Ensuring performance and completion of all service jobs.
- Coordinate with Customers and Technical Services for startup and warranty.
- Improves service programs by analyzing service and support failures; developing and implementing new approaches and techniques.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Monitors paperwork flow to ensure the accuracy and completeness of customer service and parts invoices, manufacturer warranty claims, and internal expenses.
- Maintains good customer relationships and works to generate Branch growth.
- Directs the overhaul of equipment and machinery
- Directs services and repairs of rotating equipment.
- Directs and coordinates Shop activities at respective Make Ready location. Responsible for achieving the goals for controllable expenses and operating income through effective planning and direction of Shop personnel and jobs throughout the organization.
- Plans, organizes and directs employee schedules, offices and facilities.
- Monitor and take corrective action to ensure the guaranteed operating efficiency and customer satisfaction for all jobs in the designated area.
- Oversees the maintenance and utilization of required spare parts and supplies.
- Maintains a close working relationship with employees to provide guidance for their individual needs, career growth, training and development.
- Champions a quality management culture and execution of excellent service.
- Maintains good internal and external customer relationships, working to generate service opportunities.
- Negotiates and monitors services for machinery and equipment repairs.
- Monitors and maintains the inventory at acceptable levels to ensure proper job performance for the area.
- Manages branch SG&A
- Manages 24/7 coverage provided by organization.
Qualifications- Bachelor's Degree with Ten (10) or more years related experience and/or training or equivalent combination of education and experience.
- Some experience with plant operation is preferred.
- Self-starter: takes initiative and demonstrates willingness to act with a sense of urgency.
- Good leadership skills.
- A high degree of computer literacy in MS Excel and windows-based programs
- Above average communication skills, (written, verbal, listening, conflict resolution)
- Ability to work effectively with others.
- Problem solving: ability to handle unexpected problems.
- Ability to make sound decisions.
- Strong organizational skills.
- Extensive knowledge of the different kinds of compressor units to be overhauled through the shop & field.
- Strong interpersonal skills for customer relations
- Must be able to work under pressure.
Physical RequirementsFast-paced general office environment. Many tasks have high degrees of time sensitivity. Domestic and international travel is possible on occasion.
DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, tasks, duties, knowledge, skills, and abilities required.
