The Branch Operations Manager will play a pivotal role in ensuring the seamless execution of sales support, customer service, order fulfillment, warehousing, logistics, delivery, rental, and service operations. Work is day-shift with some evenings and weekends required to meet business goals. Comprehensive, generous benefits provided along with 3 weeks of paid-time-off annually!
RESPONSIBILITIES AND DUTIES:
Sales Support and Customer Service:
• Collaborate with the sales team to understand customer requirements and ensure the timely preparation of accurate quotations.
• Provide exceptional customer service, addressing inquiries, resolving issues, and maintaining strong relationships with clients.
• Work closely with the sales team to identify upselling and cross-selling opportunities.
Order Fulfillment:
• Oversee the end-to-end order fulfillment process, ensuring orders are processed accurately and efficiently.
• Coordinate with internal departments to ensure the timely picking, packing, and shipping of products.
• Monitor order status and address any delays or issues that may arise.
Warehousing and Logistics:
• Manage the warehouse operations, including inventory management, organization, and maintenance.
• Optimize warehouse layout and processes to enhance efficiency and minimize errors.
• Collaborate with the logistics team to coordinate inbound and outbound shipments, optimizing transportation and distribution.
Delivery and Rental:
• Supervise the delivery and rental processes, ensuring timely and safe transportation of products and equipment to customers.
• Coordinate rental equipment availability, maintenance, and returns.
• Implement measures to track and improve delivery and rental efficiency.
Service Operations:
• Oversee service operations, including maintenance and repair of equipment, ensuring quality standards are met.
• Collaborate with the technical team to schedule service appointments and ensure timely resolution of customer equipment issues.
Team Hiring and Development:
• Recruit, train, and develop a skilled and motivated operations team.
• Provide ongoing coaching and feedback to team members to enhance their performance and professional growth.
• Foster a positive and collaborative work environment that encourages teamwork and innovation.
Building Strong Customer Relationships:
• Cultivate strong relationships with key customers by understanding their needs and providing exceptional service.
• Act as a point of contact for customer escalations and ensure prompt resolution of issues.
• Collaborate with the sales team to gather customer feedback and insights for continuous improvement.
Profit and Loss Management:
• Take ownership of the branch's profit and loss performance. Drive the achievement of branch profitability goals while adhering to the annual budget
• Implement strategies to drive revenue growth and profitability, identifying opportunities for margin improvement.
• Analyze financial reports to make informed decisions that positively impact the branch's financial performance.
Operating Expense Reduction:
• Identify areas of cost optimization within the branch operations.
• Develop and implement initiatives to reduce operating expenses while maintaining quality and service levels.
Process Improvement:
• Continuously evaluate operational processes for efficiency and effectiveness.
• Lead process improvement initiatives to enhance productivity, quality, and customer satisfaction.
• Analyze and assess branch operations, emphasizing safety and quality standards while overseeing the branch's safety program
QUALIFICATIONS AND REQUIREMENTS
In respect of the candidate profile:
• Bachelor's degree in Business Administration, Operations Management, or a related field (or equivalent experience).
• Proven experience in operations management within a distribution or industrial setting. Knowledge of the Blast and Coatings industry is a plus.
• Strong leadership and team management skills with the ability to motivate and develop a high-performing team.
• Excellent communication and interpersonal skills to collaborate effectively with various teams and customers.
• Strong analytical mindset with the ability to use data to drive informed business decisions.
• Proficiency in inventory management, logistics, and order processing systems.
• Problem-solving aptitude with a proactive approach to identifying and resolving operational challenges.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
