Location Manager | No Weekends | $80K-$95K a Year | Port Orchard Area, WA
Murray's Collision Group is hiring a Location Manager to lead one of our Port Orchard area shops, close to home with no commute across the water. This is a hands-on leadership role where you'll run the day-to-day operation, write estimates, and build the kind of customer relationships that bring people back and keep the five-star reviews coming.
What you'll do
Lead the shop
- Serve as the on-site leader and decision-maker for the location
- Keep vehicles moving efficiently through the repair process
- Lead daily production meetings and keep repair plans on track
- Guide, support and hold your team accountable
- Keep the shop clean, safe and organized
- Travel between Murray's locations as needed
Estimate
- Write accurate estimates, supplements and repair plans in CCC ONE using P-Pages
- Take part in DFR with technicians to capture all needed repairs
- Make sure repair plans meet DRP and insurance carrier guidelines
- Order parts and verify technicians pull the correct OEM repair procedures
Build customer relationships
- Partner with our on-site CSR and centralized customer service team to give every customer a great experience
- Explain the repair process, claims and timelines to customers in a way that puts them at ease
- Build lasting relationships with customers, adjusters, agents and partners
- Turn great service into repeat customers, referrals and positive reviews
- Support CSI and NPS goals
What we're looking for
- Collision estimating experience
- Management experience, with the ability to lead a team of five or more
- CCC ONE experience preferred
- Knowledge of DRP guidelines
- Experience with both Tesla and non-Tesla vehicles preferred
- Strong communication, negotiation and customer service skills
- I-CAR training or industry certifications preferred
- Comfortable with Microsoft Office
- Self-motivated, organized and able to multitask in a busy shop
- Valid driver's license and insurable driving record
Work environment
- Exposure to paint fumes, dust, chemicals and shop noise
- Conditions may vary with temperature and workload
Physical requirements
- Able to stand, walk, bend, kneel and squat for extended periods
- Able to inspect vehicles and move around the shop throughout the day
Ready to lead a shop customers love? Apply today. We respond quickly and can move from application to offer fast.
