Mercedes-Benz of New Rochelle is looking for an experienced Body Shop Advisor to join our team.
If you have a proven background in body shop operations, enjoy working in a fast-paced, high-line dealership environment, and are looking for a long-term career with a supportive organization, this could be the opportunity you've been looking for.
Our dealership combines the latest service-drive technology with a team of experienced, long-term professionals. You'll work in a modern, climate-controlled service drive while having the tools and support needed to provide an exceptional customer experience.
ResponsibilitiesAs a Body Shop Advisor, you will serve as the primary point of contact between our customers, body shops, insurance companies, parts departments, and technicians.
Your responsibilities will include:- Greet customers promptly with a professional and friendly attitude
- Serve as the liaison between customers, body shops, insurance companies, and dealership departments
- Collect accurate customer, insurance, and vehicle information
- Listen carefully to customers and document vehicle concerns and symptoms accurately
- Prepare complete and accurate estimates for labor and parts
- Establish customer follow-up preferences and communicate through phone, text, or email
- Monitor the progress of each vehicle throughout the repair process
- Keep customers informed with timely updates throughout the day
- Coordinate with technicians, parts departments, and body shops to ensure repairs stay on track
- Review repair orders and verify that final invoices accurately reflect the work performed
- Clearly explain completed repairs, recommendations, and charges to customers
- Maintain a high level of customer satisfaction throughout the entire repair experience
Pay: $80,000.00 - $100,000.00 per year
Our ideal candidate is an experienced automotive professional who understands the importance of exceptional customer service and attention to detail.
Requirements:- 3-5 years of experience in a high-line or luxury dealership
- Previous Body Shop Advisor experience is required
- Proven track record of delivering exceptional customer satisfaction
- Strong communication and interpersonal skills
- High-energy, positive, and friendly personality
- Ability to work effectively in a fast-paced, high-volume environment
- Strong organizational and time-management skills
- Personal and professional integrity
- Commitment to ongoing product, process, and CSI training
- Experience using in-lane tablets or similar dealership technology is a plus
- Strong computer and technology skills
