1-3 years of related experience or equivalent education and experience.
Proficient in PC-based programs and invoicing systems.
Familiarity with accounting software for dealer operations.
Responsibilities
Greet customers promptly and courteously.
Gather and document customer complaints and expectations.
Conduct vehicle inspections and verify information.
Accurately write up vehicle problems on input cards and obtain customer signatures.
Establish payment methods and gather necessary insurance information.
Create and manage repair orders in the business system.
Continuously monitor repairs and communicate updates to customers.
Review and close repair orders, explaining completed work and charges.
Benefits
Exceptional healthcare benefits.
Robust 401(k) plan with company matching.
Employee stock purchase program for long-term financial security.
Performance-based incentives and opportunities for professional growth.
Culture that values excellence, positive attitude, and integrity.
Full Job Description
The Body Shop Advisor sells and schedules body shop work from the body shop office.
Responsibilities:
Greet customers in a timely, friendly, manner.
Gather customer complaint details and expectations.
Perform vehicle walk around inspection, verify vehicle information.
Write up customer's vehicle problems accurately and clearly on a body shop input card, verify customer information. Obtain customer's signature.
Establish customer's method of payment. Obtain insurance information, contact information, and customer deductibles if applicable. Obtain credit approval, if necessary.
Create repair order in the business system, create repair order file and secure Body Shop input card with customer signatures in standardized repair order jacket.
Provide estimator all customer contact and insurance information, and repair order.
Notify foreman of incoming work, and update repair order status in Service Link.
Continuously monitor all repairs. Contact customers regarding any changes to repair cost or estimated completion time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
For insurance work, communicate work supplements to customers and insurance adjusters and secure approvals for additional work upon discovery.
Review repair orders to ensure that work is completed and additional work and authorization is noted. Close repair order as appropriate. Explain completed work and all charges to customers.
Basic Qualifications:
High School diploma or general education degree (GED).
One to three years' related experience and/or training; or equivalent combination of education and experience.
Ability to operate and understand various PC based programs and invoicing systems.
Personal computer skills, familiarity with accounting and other software for dealer operations.
Benefits:
We offer an exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program to help you build long-term financial security. Additionally, we provide performance-based incentives and opportunities for professional growth through ongoing training and development. All of this is within a culture that values and rewards excellence, a positive attitude, and integrity, ensuring you thrive personally and professionally.
This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.
Minimum Pay Rate
USD $55,000.00/Hr. Maximum Pay Rate
USD $75,000.00/Hr.
About Rush Enterprises, Inc
Rush Enterprises, Inc. is a retailer of commercial vehicles and related services. The company operates a network of commercial vehicle dealerships under the Rush Truck Centers name. The company's Rush Truck Centers are located in the United States, and offer a range of services, including retail sales of new and used commercial vehicles, aftermarket parts sales, service and repair facilities, financing, leasing and rental, and insurance products.
