Job Description
The Billing Manager is responsible for leading the billing process to ensure timely, accurate invoice preparation, review, submission, and tracking through successful completion. This role oversees Billing team performance, monthly billing goals, KPI metrics, eBilling processes, team coverage, and support needs of the firm. The Billing Manager also collaborates with the collections team and other stakeholders to support collection-related follow-up, reporting, and escalations as needed, while maintaining primary responsibility for billing operations, team development, and process improvement.
Essential Functions
- Responsible for managing the billing performance of the assigned team, including oversight of specific billing KPIs and monthly billing goals, and proactively identifying and implementing ways to improve billing performance.
- Responsible for ensuring all billing requirements are met, including applicable client billing guidelines, eBilling requirements, and tracking invoices through successful submission; collaborate with the collections team to support collection-related follow-up, reporting, and escalation needs as appropriate.
- Responsible for handling attorney escalations and working directly with attorneys, Billing team members, eBilling resources, and collections stakeholders, as appropriate, to resolve billing and eBilling issues and proactively mitigate potential problems.
- Assist firmwide senior and executive leadership, including Sr. Manager, Director, and Chief-level roles, in a timely and accurate manner with billing, eBilling, and collaborative collection support requests and projects, and delegate appropriate items to Billing team members.
- Support firmwide senior and executive leadership, including Sr. Manager, Director, and Chief-level roles, with accounting system upgrades and related billing/eBilling tools and workflows, including Aderant Expert, Aderant Collections module, Bill Blast, and eBilling platforms.
- Work with designated team members across departments to develop, train on, and improve the billing and eBilling process, including biller awareness of client guidelines, vendor platform requirements, rejection prevention, and successful invoice submission tracking.
- Participate in meetings regarding billing, eBilling oversight, and related collection support objectives with firmwide senior and executive leadership, including Sr. Manager, Director, and Chief-level roles.
- Monitor billing team and KPI metrics to ensure compliance and success toward firm monthly billing goals.
- Manage team attendance, coverage, shifts as necessary, and support needs of the firm to ensure appropriate billing support and continuity of service, including communication to attorneys when applicable.
- Report on and manage the monthly aged pre-bill process.
- Run various billing, eBilling, and collaborative collection support reports on set schedules, as well as on an ad hoc basis.
- Review work of billing coordinator staff to ensure accuracy and resolve inconsistencies if needed.
- Manage the full employee lifecycle for Billing team members, including interviewing, onboarding coordination, ongoing coaching, performance feedback, and annual reviews.
- Conduct bi-weekly one-on-one meetings with team members to review workload, support needs, performance expectations, development opportunities, and feedback.
- Provide oversight of eBilling processes, including invoice submission readiness, client guideline compliance, vendor platform coordination, rejection/resolution follow-up, tracking invoices through successful submission, and escalation of systemic issues.
- Ensure Billing team members understand eBilling requirements, submission expectations, and process standards needed to support accurate and timely invoice submission.
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Skills and Educational Requirements
- 5+ years of relevant managerial experience required; 2+ years of legal billing experience required.
- Bachelor's degree is preferred
- Excellent communication skills
- Knowledge of Aderant and relevant accounting applications is preferred
- Experience in recommending process improvements
- Ability to effectively communicate with all levels of the organization
- Strong presentation skills
- Strong critical thinking skills
- Strong Microsoft Office skills, including Word, PowerPoint, and intermediate Excel skills such as pivot tables and conditional formatting.
For New York City, Los Angeles and San Francisco Metro area, the expected salary range for this position is between $137,500 and $152,250. This position is also eligible for annual bonuses. The actual compensation will be determined based on experience and other factors permitted by law.
Jackson Lewis offers a competitive benefits package that includes:
- medical, dental, vision, life and disability insurance
- 401(k) Retirement Plan
- Flexible Spending & Health Savings Account
- firm-paid holidays, vacation, and sick time
- Employee assistance program and other benefits
For Illinois, the expected salary range for this position is between $119,750 and $139,750. This position is also eligible for annual bonuses. The actual compensation will be determined based on experience and other factors permitted by law.
Jackson Lewis offers a competitive benefits package that includes:
- medical, dental, vision, life and disability insurance
- 401(k) Retirement Plan
- Flexible Spending & Health Savings Account
- firm-paid holidays, vacation, and sick time
- Employee assistance program and other benefits
For Albany NY Area, the expected salary range for this position is between $109,000 and $127,000. This position is also eligible for annual bonuses. The actual compensation will be determined based on experience and other factors permitted by law.
Jackson Lewis offers a competitive benefits package that includes:
- medical, dental, vision, life and disability insurance
- 401(k) Retirement Plan
- Flexible Spending & Health Savings Account
- firm-paid holidays, vacation, and sick time
- Employee assistance program and other benefits
