Position Summary
CASEY is seeking a bilingual (English/Spanish) IT Support & Systems Administrator to serve as the primary point of contact for employee technology support across our office and field operations. This hands-on role supports end users, manages device deployment and inventory, maintains conference room technology, administers Microsoft 365 systems, and coordinates with our managed IT provider on escalated issues and technology projects.
This is an excellent opportunity for a service-oriented IT professional who enjoys solving problems, supporting employees, and helping improve systems and processes in a growing organization.
What You'll Do
- Provide day-to-day technical support for employees in the office and field.
- Configure and deploy laptops, mobile devices, user accounts, and system access for new hires.
- Manage device inventory, replacements, returns, and lifecycle tracking.
- Support Microsoft 365, user access, MFA, and company applications.
- Maintain conference room technology and support Teams meetings and company events.
- Coordinate escalated support issues and technology projects with our managed IT provider.
- Document procedures and identify opportunities for process improvements and automation.
- Help ensure company technology systems remain secure, organized, and effective.
What We're Looking For
- 5+ years of IT support, helpdesk, desktop support, or systems administration experience.
- Fluency in both English and Spanish.
- Experience supporting Microsoft 365, Windows devices, Apple devices, and user account management.
- Experience with device deployment, onboarding/offboarding, MFA, and access administration.
- Strong troubleshooting, customer service, communication, and organizational skills.
- Ability to prioritize multiple requests and provide support across office and field environments.
- Valid driver's license and ability to travel to offices and job sites as needed
Preferred:
- Experience with Microsoft Intune, Apple Business Manager, and JAMF.
- Associate or bachelor's degree in information technology or related field.
- Relevant IT certifications.
What Success Looks Like
- New hires receive devices and system access before their start date.
- Employees receive timely, professional support and issue resolution.
- Device inventory and assignments are maintained accurately.
- Conference rooms, Teams meetings, and AV systems are consistently operational.
- Technology projects, vendor requests, and support tickets are completed efficiently and effectively.
At CASEY, you'll have the opportunity to make an immediate impact while helping support and improve the technology that keeps our teams connected and productive. This role offers exposure to endpoint management, Microsoft 365 administration, cybersecurity, business systems, and technology improvement initiatives in a growing organization.
The salary range for this position is $85,000 to $115,000 (based on skills, experience, and education). CASEY provides a benefits package that includes options for medical, dental, and vision coverage, as well as voluntary term life and AD&D insurance. Additionally, CASEY offers paid time off, annual holidays, and financial benefits such as a 401(k) plan with matching contributions. There may also be opportunities for incentive bonuses. Other perks may include mileage reimbursement, company vehicles, and fuel allowances.
The compensation and benefits information are current as of the date of this posting. Eligibility requirements may apply to benefits and incentive compensation.
