General Information- Location: Hybrid - Rockville, MD
- Employee Type: Full-time, Regular
- Salary Range: $82,061.72 - $94,370.98 per year (how we pay and promote)
Position OverviewAre you passionate about helping people find clear, accurate, and trusted health information in English and Spanish?As a Bilingual Health Information Specialist with Ripple Effect, you will support the NIH Office of AIDS Research by responding to public inquiries and developing and maintaining accurate, accessible health information in English and Spanish. You will research authoritative health and scientific sources, develop and update FAQs and standard responses, support web and other public-facing health information, and help connect audiences with trusted federal health resources.
Responsibilities:- Public Health Information Services: Respond to public inquiries in English and Spanish by phone, email, and other approved channels. Assess information needs and provide clear, accurate information based on approved federal resources.
- Health Information Research: Research health and scientific information using authoritative federal and biomedical resources. Review and synthesize information to support accurate responses and public-facing materials.
- Bilingual Content Development: Develop, adapt, review, and maintain health information in English and Spanish, including FAQs, standard responses, fact sheets, web content, resource materials, and other public-facing products.
- Plain-Language Communication: Translate complex scientific and medical information into clear, understandable content appropriate for public audiences while maintaining scientific accuracy.
- Resource and Knowledge Management: Help maintain approved responses, FAQs, referral resources, resource lists, knowledge-base content, and other tools used to respond consistently to public inquiries.
- Content Maintenance: Support updates to HIVinfo and other assigned health information resources, including identifying outdated information and coordinating appropriate scientific, clinical, editorial, or translation review.
- Information Dissemination: Support dissemination of trusted health information through appropriate web, digital, and communications channels.
- Audience Insights: Track recurring inquiry topics, audience questions, and information needs and recommend improvements to FAQs, standard responses, resources, and other public-facing content.
- Quality Management: Review content for accuracy, clarity, consistency, health literacy, plain language, and adherence to applicable standards and approved sources.
- Collaboration: Work closely with scientific and clinical subject matter experts, writers/editors, web and digital staff, and other team members to ensure coordinated and accurate health information.
- Documentation and Continuous Improvement: Maintain appropriate records and process documentation and identify opportunities to improve inquiry and content workflows.
- Independent Work: Manage assigned responsibilities with general direction, prioritize work effectively, meet deadlines, and keep project leadership informed of progress, questions, and issues.
RequirementsMinimum Qualifications- Bachelor's degree in public health, health sciences, biological sciences, health communication, or a related field.
- 4+ years of relevant experience, health education, public health, health communications, or a related field. Additional relevant education may substitute for experience.
Basic Requirements- Professional proficiency in speaking, reading, and writing both in Spanish and English.
- Must be familiar with medical and healthcare related terminology.
- Demonstrated ability to research and communicate scientific or health related information accurately.
- Ability to translate complex health or scientific information into clear, plain-language content for public audiences.
- Ability to translate complex health or scientific information into clear, plain-language content for public audiences.
- Strong writing, research, customer-service, organizational, and attention-to-detail skills.
- Strong attention to detail and demonstrated ability to execute instructions.
- Intermediate experience with Microsoft Office productivity software and collaboration tools such as Microsoft Teams and SharePoint.
- Must reside in a U.S. location where Ripple Effect is authorized to employ staff.
- Ripple Effect is currently unable to employ individuals whose primary residence is in California, New York, or Puerto Rico.
Skills That Set You Apart - Experience providing health-information, information-and-referral, or public-inquiry services.
- Experience supporting NIH, HHS, CDC, or another federal health or public health organization.
- Experience with HIV/AIDS information, prevention, treatment, research, or related public health programs.
- Familiarity with authoritative biomedical and health-information resources such as PubMed, MedlinePlus, ClinicalTrials.gov, NIH websites, or similar resources. These are also specifically identified in comparable IQ Solutions NIH health-information roles.
- Experience developing or maintaining FAQs, standard responses, knowledge-base content, resource lists, fact sheets, or web-based health information.
- Experience applying Federal Plain Language Guidelines, health-literacy principles, or similar approaches to scientific and health information.
- Experience adapting content for Spanish-speaking audiences while maintaining scientific meaning and accuracy.
- Experience working with content-management systems or maintaining web-based information.
- Demonstrated Spanish/English proficiency through an assessment such as ACTFL or ALTA.
- Experience using AI tools appropriately to support research, content development, or workflow efficiency, with an understanding of their limitations and the need to verify health information.
BenefitsAt Ripple Effect, we reward our employees for their contributions to our mission. Our comprehensive total rewards package includes competitive pay, exceptional benefits, and a range of programs that support your work/life balance and personalized preferences.
Learn more about our benefits and culture here.
