Are you fluent in French and English?

Do you enjoy having a consultative approach towards sales and driving revenue?

Do you enjoy collaborating with teams and customers to deliver on common goals?

About the Role

As an bilingual (French/English) Account Manager, you will build trusted customer relationships and help drive revenue growth through a consultative, solution-based approach. You will partner closely with customers and internal teams to support onboarding, product adoption, retention, and long-term success while demonstrating the value delivered through our solutions.

Preference will be given to candidates with legal experience and/or experience working in a law firm environment. Role requirements are flexible for candidates with law degrees, practice experience or other legal experience and knowledge.

Responsibilities

• Own retention, renewals, and revenue growth across a diverse portfolio of Quebec based law firm, corporate, public sector, and academic customers.
• Meet or exceed targets for customer retention, renewal revenue, and growth by upselling customers to Lexis AI solutions.
• Develop and execute account plans that identify expansion opportunities, strengthen key relationships, and address retention risks.
• Proactively identify customer needs, address objections related to competing AI solutions, and clearly demonstrate how Lexis' unique value proposition supports each customer's goals.
• Use AI tools to continuously improve account management practices, develop data-informed retention and growth strategies, and present insights in clear, meaningful ways.
• Manage renewal and expansion opportunities from discovery and proposal through negotiation and close.
• Build relationships with decision-makers, budget holders, and product users to demonstrate value and secure ongoing investment.
• Conduct account reviews to assess product usage, demonstrate return on investment, and align solutions with customers' priorities.
• Monitor account health, engagement, and usage trends to identify churn risks early and execute retention plans.
• Partner with onboarding, customer support, and product teams to improve adoption, resolve escalations, and remove barriers to renewal and growth.
• Maintain accurate account records, opportunity pipelines, and renewal and expansion forecasts in the CRM.
• Gather and share customer feedback to inform product improvements and strengthen the customer experience.

Requirements

• Fluency in French and English, with strong written and verbal communication skills and the ability to lead customer presentations and commercial discussions in both languages.
• 3+ years' experience managing and growing an existing B2B customer portfolio, ideally within a subscription or solution-based business. OR 5+ years' experience in comparable roles e.g. Customer Success, Training, Product Expert.
• Demonstrated success meeting or exceeding retention, renewal, and upsell or cross-sell targets.
• Proficiency/knowledge of AI Solutions incl. Gong, ChatGPT, Claude etc.
• Strong consultative selling and strategic account management skills, with the ability to translate customer needs into relevant recommendations.
• Experience using CRM solutions to manage renewal cycles, negotiating commercial terms, and closing expansion opportunities.
• Ability to identify account risks, navigate objections, and develop effective retention strategies.
• Strong relationship-building skills across multiple stakeholders, including senior decision-makers.
• Excellent organizational and time management skills, with the ability to prioritize a diverse book of business.
• Ability to use customer data, product usage insights, and business outcomes to demonstrate value and identify growth opportunities.
• Ability to collaborate effectively in a team-selling environment and adapt to evolving products and customer needs.

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Primary Location Base Pay Range: Home Based - Canada ON $65,400-$109,000(CAD) and Total Target Cash Range for primary location in Ontario is $100,600-$167,900(CAD).Canada National Base Pay Range: $65,400 - $109,000 (CAD). Total Target Cash Range: $100,600 - $167,900 (CAD). Geographic differentials may apply in some locations to better reflect local market rates. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.This posting is for an existing vacancy.Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.