As the
Bilingual CRM Product Owner for the Mexico, Agriculture, Convenience (MAC) Division, you will embody the Division's vision for the solution. You will coordinate with central resources to develop and execute the CRM product strategy, manage the product backlog, prioritize features, and collaborate with stakeholders to ensure successful product delivery and maximize business value. You play a critical role by collaborating with teammates to develop and implement solutions that focus on business processes.
Responsibilities:- Develop, maintain, and prioritize the product backlog, ensuring it reflects business priorities and customer needs.
- Collaborate with various stakeholders, including development, design, marketing, and business teams, to gather requirements, manage expectations, and ensure alignment.
- Oversee all stages of product creation, including design and technical development, monitoring and evaluating progress.
- Gather and analyze customer feedback, market data, and industry trends to inform product decisions and drive continuous improvement.
- Coordinate with central team on product vision, strategy, and roadmap, aligning with organizational goals and market needs.
- Communicate product goals and requirements clearly and effectively to both technical and non-technical audiences.
- Track and report on key CRM product metrics, communicating successes and areas for improvement to leadership.
- Identify and resolve issues that may impact product delivery, ensuring a smooth and efficient development process.
- Engage with end-user community to support, troubleshoot and train to ensure optimal use of the CRM.
Requirements:- Bachelor's degree in computer science or relevant field preferred, or equivalent experience and certifications.
- 2+ years of relevant product owner work, experience managing CRM platforms, preferably Microsoft Dynamics.
- Support various business needs related to CRM; some travel will be required.
- Product knowledge with clear technical understanding of services to be able to effectively communicate to customer.
- Bilingual: Spanish verbal and written fluency required.
- Ability to create PowerBI reports and visualizations to support business team's ability to make data-driven decisions.
- Outstanding written and verbal communication skills, with the ability to effectively influence and work with individuals at all levels of the organization.
- Ability to identify and resolve issues using sound judgment, exercise discretion, maintain confidentiality, and work independently with minimal supervision.
- Strong project management, organizational, and planning skills with the ability to manage multiple priorities, balance competing projects, and meet deadlines.
- High level of maturity and confidence necessary to interact with sophisticated internal and external clients.
- Strong understanding of customer needs and business strategy, with proven leadership and customer service skills to maintain high levels of service and quality.
- Outstanding attention to detail, flexibility and creativity.
The perks of being a Bunzl team member don't stop at being part of a great team or being valued as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow and for the future.
- Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days.
- Paid Time Off - Vacation, Sick, Holidays and Personal Time.
- 401K with generous company match.
- Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks.
