Bilingual Account Manager (Manufacturing/Utilities industry)

Bilingual Account Manager (Manufacturing/Utilities industry)

Department: Sales

Employment Type: Permanent

Location: Greater Toronto Area, Canada

Reporting To: VP, Customer Success & Growth

Compensation: CA$80,000 - CA$100,000 / year

Description

Veriforce is a leader in contractor compliance and supply chain risk management, helping the world's most safety-conscious organizations protect their workers, their reputation, and their operations. As Account Manager, you will own a portfolio of existing customers across key industries - including Oil & Gas, Mining, Utilities, and Manufacturing - and be accountable for their retention, growth, and long-term success.

This is a revenue-carrying role, not a service role. You will defend and expand your book of business by deepening relationships, driving adoption, and uncovering net-new opportunity within existing accounts - turning satisfied customers into growing ones.

What that means day-to-day:

1. Own the Book - Retention First
• Carry full accountability for gross retention and renewal outcomes across your portfolio
• Run a disciplined renewal motion: early engagement, clear value recaps, and proactive risk management well ahead of renewal dates
• Identify churn risk early through usage signals, stakeholder changes, and sentiment - and mobilize the right resources to address it

2. Grow the Base (Net New From Existing)
• Identify, qualify, and close expansion opportunities: new sites, new business units, new use cases, and additional solutions
• Build account plans that map whitespace across each customer's organization
• Develop ROI-driven expansion business cases grounded in the value already delivered

3. Build Multi-Threaded Relationships
• Develop trusted relationships from day-to-day users up to economic buyers and executive sponsors
• Multi-thread deliberately so no account depends on a single champion
• Conduct structured business reviews (QBRs/EBRs) that reinforce value delivered and align on what's next

4. Drive Adoption & Value Realization
• Monitor product adoption and health metrics; partner with customers to close usage gaps
• Connect customer objectives to measurable outcomes in compliance, risk reduction, and operational efficiency
• Ensure every account can articulate the value Veriforce delivers - in their own words

5. Forecast & Manage with Discipline
• Maintain accurate CRM records across renewals and expansion pipeline (stages, next steps, close dates)
• Deliver reliable renewal and expansion forecasts on a weekly and monthly cadence
• Participate actively in account review and deal review cadences

6. Execute Cross-Functionally
• Partner with Customer Success, Implementation, Product, and Support to deliver a seamless customer experience
• Serve as the customer's advocate internally - escalating what matters and closing the loop
• Feed customer insights back to Product, Marketing, and GTM leadership

How Success Is Measured
• Retention: Gross revenue retention, on-time renewal rate, and churn prevented
• Growth: Net revenue retention (NRR), expansion ARR closed, and whitespace penetration across the portfolio
• Account health: Adoption and usage trends, multi-threading depth, and executed account plans and business reviews
• Forecast reliability: Renewal and expansion forecast accuracy and CRM discipline
• Customer outcomes: Customer satisfaction and advocacy (references, case studies, testimonials)

What you'll need to be successful:

• 3+ years of B2B account management, customer success with revenue ownership, or full-cycle sales experience - SaaS preferred
• A track record of hitting retention and expansion targets in a quota-carrying role
• Experience with industrial sectors - Oil & Gas, Mining, Utilities, or Manufacturing - an asset
• Strong commercial instincts: you can spot an expansion opportunity, build the case, and close it.
• Bilingual in both French and English
• Executive presence and the ability to run a business review that lands with a VP or C-suite audience
• Disciplined CRM and forecasting habits
• Willingness to travel to key accounts as required

The ideal candidate will bring a strong combination of relationship management, business development, and closing capability. This is not a traditional account-management role focused solely on maintaining existing relationships. We need someone who can map complex enterprise accounts, build relationships with multiple stakeholders, identify whitespace, and convert opportunities into revenue.

Key profile requirements:

• Strong hunter mentality, with demonstrated ability to identify, develop, and close growth opportunities within existing accounts.
• Experience managing large, complex enterprise accounts and building relationships across multiple stakeholders rather than relying on a single contact.
• Strong account-mapping skills, with the ability to understand decision-makers, influencers, operational stakeholders, and expansion opportunities across different sites or business units.
• Highly commercially savvy, comfortable discussing contracts, renewals, pricing, value propositions, and business opportunities.
• Able to develop strong product and platform knowledge and articulate the value proposition credibly with customers.
• Works closely with Customer Success Managers to ensure customer satisfaction and leverage successful deployments to expand into additional sites.
• Proactive in building market presence through industry networking, events, relationship building, and LinkedIn.
• Ideally brings an existing network within the target industry, helping accelerate access to key accounts and decision-makers.
• Experience within manufacturing or adjacent industrial sectors would be particularly valuable, including areas such as food & beverage and other manufacturing environments.
• Dynamic, motivated, resilient and results-oriented, with a strong desire to build business and win.

What you'll get in return:

We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work, and believe that if you look after your people, they look after everything else!

Personal Health & Wellbeing

> Integrated mental health & wellbeing support

>🌴 Vacation - starting at 3 weeks

>💟 Wellness Days & Annual Giving Day - an extra to give back to yourself or your community

>🩺 Comprehensive medical and dental coverage

> 😴 End of the year, company-wide shut down for you to relax and recharge

Future Planning

>🏫 LinkedIn Learning License for upskilling & development

Interested but don't feel you meet all the requirements?

Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

What you can expect if you apply:

• A response to your application within 15 working days
• An interview process consisting of:
• An initial discovery call with the recruiter
• A first stage interview via Microsoft Teams
• Additional interview with the stakeholders you'll be working with closely in the role

We're keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.