Benefits Coordinator (Meridian, ID)The Benefits Coordinator offers in-depth member support in all aspects of benefits, including medical claims, pension applications and pension information. The Coordinator will support the Business Manager and Business Agents and provide general support at the Local offices.
The Coordinator will work both independently and collaboratively within a team while managing priorities effectively. Key responsibilities include staying attentive to operational needs, fostering employee and member goodwill, and adapting quickly to shifting demands. The ideal candidate brings a strong passion for delivering exceptional service and advocacy to our diverse membership.
Essential Duties and Responsibilities include but not limited to- Serve as the local's resource for member benefits questions, explaining requirements, timing, and basic eligibility as needed.
- Detailed knowledge of member benefit packages and how they apply in practice.
- Ability to apply each member's circumstances to benefit policy.
- Help members resolve complex medical and prescription claim issues.
- Conduct member intake, all relevant information is collected, and the right parties are notified.
- Requires strong diplomacy, conflict resolution, and customer service skills, since members are often frustrated.
- Consult Plan Document or other resources to give members accurate information.
- Must follow confidentiality and HIPAA requirements as applicable.
- Communicate issues internally with enough detail to enable a rapid response.
- Utilize advanced active listening and inference skills to identify and summarize root issues when members are unable to clearly articulate them.
- Ensure issues are addressed, resolved, and corrected; communicate outcome when necessary.
- May require a second follow-up so nothing is missed or overlooked.
- Provide members with personalized, hands-on guidance throughout the pension application process.
- Provide comprehensive resources, including required forms, eligibility criteria, and documentation guidelines.
- Resolve member inquiries regarding application steps, timeline expectations, and qualifying rules.
- Review pension applications and support documentation thoroughly to ensure accuracy, completeness, and prompt processing.
- Leverage deep knowledge of application procedures and document requirements to minimize processing delays.
- Coordinate directly with the pension department to streamline the application process and resolve outstanding issues.
- Create, coordinate, and schedule Retirement Seminars
- Set event dates with Business Managers
- Communicate dates to the Office Manager for Union Hall reservations and social media promotion
- Notify relevant parties of the date
- Manage RSVP list
- Keep presentations current and copy materials for seminar binders
- Assemble binders and distribute to attendees
- Follow up on attendees' questions
- Create, coordinate, and schedule Pension and Health & Welfare education classes for Apprenticeship and new-hire benefit overviews
- Set event dates with Business Managers
- Give dates to the Office Manager for Union Hall reservations and social media promotion
- Manage the attendee RSVP list
- Follow up on attendees' questions
- Work with Pension department to request estimates for individual inquiries and from seminars as needed.
- Distribute documentation as needed
- Track all requests through completion
- Respond to members and employer's questions regarding contributions and reciprocity.
- Process Traveler forms.
- Attend quarterly Pension and Health Plan Trustee Meetings as a guest to stay current on updates, changes, and plan direction.
- Regular and predictable attendance is an essential function of this job.
To succeed in this role, the Benefits Coordinator needs excellent organizational skills and a solid understanding of both internal and external benefit processes. The position also requires exceptional communication skills to explain benefits, investigate issues, and advocate for members.
Qualifications- Dedication to exceptional service for members
- Ability to prioritize and manage multiple tasks
- Ability to stay calm in stressful situations
- Strong teamwork and collaboration skills
- Technical knowledge of benefits, operations, and processes
- Strong command of confidentiality and HIPAA protocols to protect member privacy
- Proficiency in Outlook, Word, PowerPoint, and Excel
- Exceptional oral, written, and interpersonal communication skills
- Strong writing, editing skills and public speaking skills
- Detail oriented
- Resourceful, flexible, and persistent
- Analytical, with research and results-analysis skills
- Project management and leadership skills
- Creative problem solving
- Commitment to ethical conduct
- Ability to travel
- Bilingual a plus
Work Schedule - Full time. Monday - Friday, 8:00am - 4:30pm. Required in office (No at home days).
Competitive Benefits and Compensation Package- 12 paid holidays
- Paid Time Off (PTO)
- Pro-rated during first year of employment
- 15 days of PTO provided in the next calendar year!
- 3 days paid bereavement
- Up to 20 days paid jury leave
- Medical, dental, and vision insurance, with option for dependent coverage
- Company-paid basic life, short-term disability, long-term disability, and AD&D insurance
- 401k with employer match
- Tuition reimbursement program
- Career development opportunities
- Referral bonus for all successful full-time referrals
- Annual opportunities for increases
Pay - The salary range for this position is $85,000 - $90,000 per year. Actual salary is dependent on skills, experience, education, and other business factors.
