Base Manager - CVG Airport (Northern Kentucky/Cincinnati)

General Manager, Aviation Operations-CVG Airport Outworx Group is seeking a General Manager, Aviation Operations to lead daily base operations, snow removal services, customer relationships, staffing, safety, and business growth. Reporting to the Regional Director of Aviation Operations, this role oversees service delivery during winter operations and supports customer retention, recruiting, and revenue development during the spring and summer months. The ideal candidate is an experienced operations leader with snow removal, construction, aviation, facilities, logistics, or related experience. This position requires strong judgment, customer service skills, and the ability to lead teams in a fast-paced, 24/7 operating environment. Responsibilities • Lead daily snow removal and aviation base operations, including staffing, scheduling, dispatch, equipment, vendors, and service delivery. • Evaluate contract requirements, identify service gaps, and develop plans and recommendations to improve performance. • Partner with Fleet to assess equipment needs and coordinate maintenance and repair work orders. • Develop, implement, and monitor the operator program, including recruiting, orientation, training, support, recognition, and safety. • Provide accurate job, schedule, equipment, and personnel information for dispatched snow removal work. • Ensure vendors and contractors meet service, safety, and compliance expectations. • Build and maintain strong relationships with key customers; respond promptly to service questions, scheduling requests, and estimates. • Resolve customer issues by understanding needs and delivering solutions that exceed expectations. • Work with Sales on networking, prospecting, new business opportunities, and contract development. • Identify opportunities to retain customers, expand services, and generate new revenue. • Represent the Outworx brand at aviation base conferences, meetings, and social events. • Manage department budgets, processes, policies, procedures, and P&L performance. • Track operating metrics, maintain accurate records, and conduct audits as needed. • Monitor team performance, identify issues, provide timely feedback, and take corrective action. • Promote a safe, productive, and positive work environment while enforcing established safety guidelines. • Maintain working knowledge of operating systems and office tools used by the department. • Travel locally or nationally as needed. • Perform other related duties as assigned. Qualifications • Bachelor's degree in business, operations, aviation, construction, or a related field; equivalent experience may be considered. • Must have at least 2 years of experience in snow removal, construction, aviation operations, facilities, logistics, or a related field. • Must have at least 2 years of people-management or team-leadership experience. • Experience in account management, customer service, scheduling, dispatch, or vendor management preferred. • Demonstrated ability to manage competing priorities, multiple projects, and time-sensitive deadlines. • Strong leadership, communication, problem-solving, and business judgment skills. • Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook. • Ability to work effectively in a changing, fast-paced environment. • Commitment to operational excellence, safety, and high service standards. Work Environment and Physical Requirements • Must be available for long hours and 24/7 coverage during active snow removal operations. • Regularly required to stand, walk, sit, speak, hear, and see. • May occasionally be required to lift or move up to 40 pounds. • Must be able to work in an operational environment with changing weather and service conditions. Salary $95,000.00-110,000.00 based on experience Benefits Benefits-eligible associates may receive a comprehensive benefits package, including: • Medical, dental, and vision insurance • 401(k) plan with company match • Basic life insurance • Short- and long-term disability coverage • Accidental death and dismemberment coverage • Additional voluntary insurance products • Accrued paid time off Benefits eligibility depends on position type, including full-time, part-time, seasonal, or casual status, and applicable federal and local laws, including ACA and ERISA requirements.