Location:This position is based at the Four Points by Sheraton Hotel & Conference Center in Norwood, MA. The property is owned by Hobbs Brook Real Estate LLC, the real estate division of FM, offering a dynamic hospitality environment with strong organizational support.
The Four Points by Sheraton Norwood Hotel & Conference Center features 230 modern, smoke-free guestrooms, including allergy-friendly options, along with complimentary Wi-Fi, parking, and access to the fitness center and indoor pool. With 28 meeting rooms and 40,000 square feet of event space, the hotel is well-suited for meetings and conferences of all sizes, and the Tiffany Ballroom to cater social events. Guests can enjoy dining at One Bistro or the daily breakfast buffet at Zachariah's. Convenient Norwood location provides easy access to Boston, Providence, Gillette Stadium, Legacy Place, and nearby commuter rail and Amtrak service.
Shift Hours - Full time Salaried position with a minimum of 40 hours a week
- Flexibility to work additional day, evening, weekend, and holiday shifts based on hotel and guest needs
Holidays- This is a 24/7 operation, so holiday coverage is required.
- Christmas Day is the only exception unless an event is scheduled.
- Relocation is not offered for this position.
Job SummaryBring memorable events to life as our Banquet Manager, leading the front-of-house experience for conferences, celebrations, and large-scale social events. This role oversees a high-volume banquet operation and a team of 20+ employees, coordinating multiple events and service areas while managing significant food, beverage, and labor responsibilities.
You'll partner across hotel teams to turn event plans into seamless guest experiences, develop and inspire your team, and drive strong operational and financial performance. This is an opportunity for an experienced hospitality leader who enjoys the energy and variety of events and takes pride in creating experiences guests remember.
Responsibilities- Lead the day-to-day front-of-house banquet operation, creating a welcoming and memorable experience across social events, conferences, breakfast service, meeting breaks, and beverage functions.
- Oversee multiple events and service areas simultaneously, ensuring each function is executed smoothly and consistently with established service standards.
- Lead, coach, and develop a team of 20+ employees, including the Assistant Banquet Manager, Restaurant Supervisor, banquet servers, bartenders, and other front-of-house team members.
- Recruit, train, schedule, motivate, and provide ongoing feedback and performance management for the banquet team.
- Partner with culinary, conference services, hotel operations, and other teams to coordinate event details and deliver a seamless guest experience from setup through completion.
- Serve as a primary front-of-house leader for social and conference events, welcoming guests and overseeing service throughout each event.
- Anticipate guest needs and thoughtfully resolve questions or concerns while supporting a high level of service.
- Oversee approximately $4 million in annual food sales, $500,000 in annual beverage sales, and more than $1 million in payroll and gratuities.
- Manage department staffing, scheduling, payroll, gratuities, end-of-event accounting, cash handling, inventory, and operational controls.
- Monitor labor, product costs, inventory, and financial performance and make informed decisions that balance guest experience with business results.
- Prepare and review staffing, sales, operational, and financial reports to identify opportunities to improve service and efficiency.
- Maintain appropriate product and inventory levels to support banquet and beverage operations.
- Support menu planning, special events, promotions, and other initiatives that enhance the banquet experience.
- Lead high-volume special events, including functions serving more than 1,000 guests.
- Ensure compliance with food safety, sanitation, licensing, health and safety requirements, and established operating procedures.
- Continuously evaluate the operation and recommend improvements to service, equipment, processes, and the overall guest and employee experience.
- Participate in Manager on Duty coverage as needed.
- Make hiring and other employment decisions in accordance with company practices and established guidelines.
Qualifications- Minimum of 3 years of relevant food and beverage, banquet, hospitality, or leadership experience required.
- 5 years of experience in a high-volume banquet, catering, event, or hospitality environment preferred.
- Previous experience leading, coaching, and developing food and beverage or banquet teams strongly preferred.
- Experience coordinating multiple events, functions, or service areas at the same time preferred.
Skills & Abilities- Strong leadership skills with the ability to coach, motivate, and develop a diverse team.
- Strong guest service mindset with a genuine commitment to creating welcoming and memorable experiences.
- Excellent communication and interpersonal skills with the ability to build strong working relationships across teams.
- Strong organizational and time-management skills with the ability to manage multiple events and competing priorities.
- Ability to remain calm, make sound decisions, and resolve guest or employee concerns professionally in a fast-paced environment.
- Strong attention to detail with the ability to coordinate complex, high-volume events from preparation through completion.
- Knowledge of food and beverage cost controls, payroll, gratuities, inventory management, and cash-handling practices.
- Ability to review staffing, sales, and financial information and use it to make informed operational decisions.
- Ability to balance guest experience, employee engagement, service standards, and financial performance.
- Flexibility to support the needs of a hospitality and events operation, including evenings, weekends, holidays, and special events as needed.
EducationHigh School Diploma or GED
Tips and SERV Safe Certified preferred
The hiring range for this position is $75,000-$92,600 a year. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM's comprehensive Total Rewards program that includes an incentive plan, medical, dental and vision insurance, life and disability insurance, well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, and time off, including vacation and sick time. This position is eligible for Marriott employee discounts at participating hotels with successful completion of ongoing trainings.
