POSITION OBJECTIVEThe Banquet Captain serves as the "go to" person on the floor for banquet events, ensuring seamless execution, exceptional guest service, and strict adherence to Banquet Event Orders (BEOs). This role acts as the primary liaison between the Banquet Manager, culinary team, and service staff during events. The Captain sets the tone for professionalism, urgency, and hospitality while supporting operational efficiency and team development.
ESSENTIAL JOB FUNCTIONS- Lead banquet service teams during assigned events including breakfast, lunch, dinner, receptions, and specialty functions.
- Review and execute BEOs to ensure accurate room setup, timing, menu execution, and service flow.
- Conduct pre-shift meetings to communicate event details, service expectations, and assignments.
- Direct servers, bartenders, and housepersons during event setup, execution, and breakdown.
- Ensure meals are served professionally, accurately, and in a timely manner.
- Circulate throughout events to monitor guest satisfaction and proactively resolve concerns.
- Maintain consistent communication with the culinary team regarding timing and special requests.
- Ensure all banquet spaces are maintained according to brand presentation and cleanliness standards.
- Mentor and coach banquet servers and support staff in service techniques and professionalism.
- Promote teamwork, accountability, and a positive work environment.
- Assist with staffing assignments and adjustments during events.
- Monitor proper use and care of banquet equipment and supplies.
- Ensure compliance with safety, sanitation, and alcohol service regulations.
- Report operational issues, guest feedback, and staffing concerns to the Banquet Manager.
- Assist with inventory controls and requisitions as directed.
EDUCATION/EXPERIENCE- Minimum 1-2 years of supervisory experience in a hotel, resort, country club, or high-volume event venue preferred, or 3 years of banquets experience.
- Minimum 2 years of hands-on food and beverage service experience required.
- Experience leading teams during large-scale events preferred.
- Basic computer skills (Microsoft Office) beneficial.
- TIPS or other alcohol service certification preferred (or ability to obtain).
REQUIREMENTS- Ability to read and follow banquet event orders (BEOs).
- Strong teamwork and communication skills.
- Flexibility to work mornings, evenings, weekends, and holidays as required by event schedules.
- Ability to work efficiently under time constraints and changing priorities.
- Professional appearance and demeanor at all times- including provided nametags and company pin.
PHYSICAL DEMANDS- Ability to operate standard banquet equipment and POS systems.
- Ability to get from one location to another on a 40 acre resort over extended periods of time.
- Capable of working in a highly active role involving constant movement across a 40-acre property.
- Ability to lift, push, pull, and carry up to 60 pounds regularly.
- Frequent bending, stooping, kneeling, and reaching.
- Ability to move and arrange heavy furniture and equipment safely.
WORK ENVIRONMENT- Fast-paced environment with frequent deadlines and time-sensitive setups.
- Exposure to noise, crowds, and varying temperatures depending on event location.
- Must be able to change activity frequently and cope with interruptions.
- Must be able to work effectively in a stressful environment, communicate with others, effectively handle/ assist customers and accept constructive criticism from supervisors.
- Requires coordination with multiple departments, including Banquets, Catering, Housekeeping, and Engineering.
RECEIPT AND ACKNOWLEDGEMENTI acknowledge and understand that:
- Receipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind, and that my employment is at-will.
- The job description provides a general summary of the position however it is not all inclusive. I know of no limitations that would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.
- Job duties, tasks, work hours and work requirements may be changed at any time.
- Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of Aspen Meadows Resort.
- I have read and understand this job description:
Benefits for full-time employees include but are not limited to the following with an employee contribution: Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment. Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment. 401K eligibility is available to full-time employees after 90 days of employment; part-time and on-call employees can qualify to participate in a 401 (k) plan after two consecutive years of working at least 500 hours or working 1000 hours in one year. Currently, 401K Match is $0.50 on the $1.00 of an employee's contribution up to 6%; there is a 5-year vesting period. Applications for all positions are accepted on an ongoing basis.
