The opportunity:
Stepful for Business (S4B) is growing fast - new programs, new modalities, new enterprise partners. Every launch is an opportunity to get it right. Every gap in our operational infrastructure is a reason we might not.
As Operations Lead, B2B Enablement, you'll own the systems and processes that make enterprise program launches repeatable and scalable. You'll work across apprenticeship and upskill programs, partnering with Customer Success (CS), Product, Learning, and Engineering to design the operational foundation that lets us bring on a new client - or a new program - without reinventing the wheel every time.
You'll manage one direct report and report into our SVP, Operations. This is a hybrid role based out of NYC.
What you'll do:
- Own the scaling of existing programs and client launch operations. Lead and optimize the end-to-end launch and expansion process for established programs at existing and new clients - including launch planning, QA, cross-functional coordination, and go-live readiness. You will primarily focus on scaling programs like PC-Plus, 12-week Medical Assistant, Phlebotomy, and others as they grow, while also contributing to the rollout of new offerings as we expand.
- Design operational infrastructure for new modalities. When we launch a new delivery model - partner-led enrollment, employer-sponsored sign-up, SSO integration, IT QA processes - you build the operational backbone that makes it work. You think through the implications before go-live, not after.
- Build scalable S4B ops processes. Own ongoing process design for areas like preceptor operations, admissions workflows, sponsorship management, and ops efficiency. The goal is always the same: fewer manual steps, better outcomes, more capacity for the team.
- Work cross-functionally. You'll need to align Product on tooling needs, coordinate with Learning on program readiness, and loop in CS and Solutions Architecture on client-facing implications. You're comfortable in all those rooms and good at getting to a shared plan.
What you'll bring:
- 8+ years building scalable operations for the delivery of services within a start-up environment, with at least 2 years in the context of B2B partnerships.
- 2+ years of consulting experience (or strategy roles)
- Demonstrated experience designing and documenting operational processes - playbooks, SOPs, workflows - that stick
- Strong project management instincts: you track the details, manage dependencies, and keep launches on schedule
- Experience working cross-functionally on technical or product-adjacent projects (familiarity with SSO, IT QA, or platform integrations is a plus)
- Ability to manage a team while staying close to the work yourself
- Comfort with ambiguity - you can build structure where there isn't any
Bonus points if:
- You worked in healthcare or EdTech
- You have experience in remote educational delivery (online teaching, virtual simulations, virtual reality etc.)
Interview Process:
- Introductory call with Talent Acquisition team member
- Interview with Hiring Manager
- Take-Home Assignment
- Virtual Panel Interview
- On-Site Panel Interview
Benefits and Compensation:
- Meaningful Equity Stake
- Subsidized Medical, Dental, and Vision insurance plan options
- 401(k)
- FSA, HSA and commuter benefits
- Learning stipend
- Open vacation policy, including:
- Guidance of 15 days PTO annually
- Stepful closed the last week of December
- 15 work-from-anywhere days
- 10 public holidays observed for 2026
The target base salary range for this opportunity is
$180,000 - $210,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, internal pay equity and other relevant business considerations.
