Azure Delivery Manager

As a Delivery Manager at Deloitte Consulting, you will oversee the technical delivery of an enterprise Azure managed services engagement for a US financial services client, lead cross-functional and global teams and mentor junior members. You will own the day-to-day service relationship, drive SLA and compliance performance, and support estimation, planning and change orders to ensure successful outcomes. Work you'll do We are looking for a Delivery Manager to own the delivery of a three-year Azure managed services engagement. You will be the accountable point of contact for the client, leading the teams that Migrate, transition, operate and secure a mix of Azure workloads, including compute and operating systems, containers, serverless services, backup and disaster recovery, patching, vulnerability and security monitoring, and cost optimization As a Delivery Manager, you will be the onshore Service Delivery Manager for a multi-year Azure managed services contract covering a mix of IaaS (several hundred virtual machines across production, non-production and disaster recovery) and PaaS/serverless services. You will lead Level 2 and Level 3 operations teams across onshore and offshore Delivery centres, run service governance with the client, and ensure the Migrate, Transition and Operate phases are delivered against contractual SLAs, security standards and cost commitments. Service Delivery & Contract Governance Own end-to-end delivery across Plan & Define, Transition, and Operate (including the 90-day stabilization period), and maintain the Service Delivery Plan (SDP) as a living document. Deliver against contractual SLAs - incident response/resolution, VM availability, and DR RTO/RPO - reporting monthly and running governance forums (service reviews, optimization reviews, steering committee). Control scope and commercials: flag out-of-scope requests, raise change orders, and act as the escalation point for Priority 1 incidents. Azure IaaS & PaaS Operations Oversight Oversee Level 2/3 support for Azure IaaS (VMs, networking, storage, firewalls/WAF, load balancing) and PaaS/serverless services, including the shared-responsibility boundary with Microsoft. Ensure golden, CIS-hardened images and IaC templates are maintained and used for all deployments, and oversee CI/CD, key/secrets management, and tagging standards. Coordinate with Microsoft support and the client on CSP-side incidents and platform maintenance. Incident, Problem & Change Management Run ITIL-aligned incident, problem, and change management through ServiceNow - including the bidirectional eBonding integration - ensuring SLA-compliant prioritization (P1-P4) and root cause analysis for every P1. Govern change requests (standard/normal/emergency) including CAB approvals, and maintain clear hand-offs across client Level 0/1, Deloitte Level 2/3, and third parties. Security, Compliance & Risk Ensure operational security controls are effective - IAM (SSO/MFA/PAM), credential rotation, and annual access reviews. Oversee vulnerability management (daily scanning, risk prioritization, monthly reporting), SIEM/log monitoring, and security incident response. Oversee cloud security posture management and compliance against NIST/CIS/CSA baselines, and support client audits and control requests. Backup, Disaster Recovery & Patching Oversee backup/restore policies across block, object, file, and PaaS data; plan and oversee the annual DR fail-over/fail-back test, reporting measured RPO/RTO. Oversee the monthly OS patching cycle and CSP platform maintenance, communicating schedule and impacting the client. Transition, Automation & Observability Lead transition into managed services - design workshops, solution documentation, tool deployment, and knowledge transfer to steady-state operations. Ensure monitoring/alerting/log management are configured to agreed thresholds, drive automation and continuous improvement (tracking MTTR and incident volume), and maintain client-facing reporting. FinOps & Financial Management Define budget thresholds and track alerts; oversee the quarterly cloud optimization analysis and reservation/savings-plan reviews. Own delivery P&L inputs (utilization, productivity, revenue leakage) and partner with account leadership on renewals and extensions. People & Team Leadership Lead, mentor, and coach technical leads and engineers across onshore and offshore Global Cloud Operations centers, including 24x7 on-call coverage for Priority 1 incidents. Manage capacity planning, staffing, and on-call models, and support career development, certification paths, and promotion readiness. The Team: At Hybrid Cloud Infrastructure, we deliver solutions spanning Hybrid Cloud, Advanced Connectivity, AI Data Centers, High-Performance Computing and AI Infrastructure to help clients achieve their desired outcomes. Our offerings include engineered transformation services for hybrid cloud infrastructure and platforms, prioritizing resiliency, optimization, and extensive automation. We integrate advanced connectivity with AI infrastructure and enterprise networks to boost operational efficiency and enable real-time data processing. Additionally, we provide comprehensive management of all facets of operations for hybrid cloud infrastructure and field operations. This opportunity sits within our Deloitte US Delivery Center model, which is dedicated to driving impactful business services. It leverages Deloitte's scale and talent, as well as a center delivery model to provide high-quality, cost-effective service with standardized processes and procedures to service businesses across Deloitte. The Deloitte US Delivery Center has a small-business feel with a big-business impact. With the resources of Deloitte and a community feel, the delivery center model provides high-quality services to our clients. USDC professionals work out of one of our specific delivery center locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements. Qualifications 10+ years in IT infrastructure services delivery, including 5+ years delivering Azure solutions. 3+ years as a delivery manager, service delivery manager or technical lead on an SLA-driven managed services engagement. Strong working knowledge of Azure IaaS: Windows and Linux VMs, VMSS, virtual networks, NSGs, Azure Firewall/WAF, load balancers, managed disks and storage, Entra ID and Key Vault. Working knowledge of Azure PaaS and serverless services (such as App Service, Functions and managed databases), including how operational responsibilities differ from IaaS. Understanding of backup and disaster recovery on Azure (Azure Backup, Azure Site Recovery), RPO/RTO objectives and DR testing. Strong command of ITIL and ServiceNow, including incident, problem and change management, SLA reporting and ticketing integrations. Understanding of cloud security operations: vulnerability management, SIEM, endpoint protection, security posture management, IAM/PAM/MFA, and CIS and NIST controls. Working knowledge of Infrastructure as Code and CI/CD (Terraform or Bicep; Azure DevOps or GitHub Actions) and Windows/Linux patch management. Familiarity with monitoring and log management tools (such as Azure Monitor, Log Analytics or Datadog). Experience with cloud cost management, including budget alerts, optimization reviews and reservations. Commercial acumen across SOWs, SLAs, change orders and delivery financials. Strong stakeholder and executive communication skills, including client governance and escalation handling. Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or equivalent professional experience. Limited immigration sponsorship may be available Ability to travel 25%, on average, based on the work you do and the clients and industries/sectors you serve Preferred Exposure to container platforms and Kubernetes operations (such as AKS). Cloud certifications (Azure preferred) and ITIL 4 certification are an advantage. Experience in banking or financial services is an advantage. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $116,200 to $193,600. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits This position is aligned with the Project Delivery Model. To view the associated benefit package, please reference this document USBenefitsJourneyProjectandCenterTAM