Microsoft

Azure Advanced Cloud Engineer 2 - Customer Focused

Microsoft • $102K — $202K *
Charlotte, NC 28269In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Engineering, Computer Science, IT, Data Analytics/Science, AI, or related field with 2+ years in technology, cloud, technical support, or customer experience engineering, or equivalent experience.
  • Hands-on expertise in two or more Azure technologies such as Compute, Storage, Networking, Kubernetes, SQL DB, Cosmos DB, and others.
  • 4+ years supporting and troubleshooting enterprise-scale applications or infrastructure, resolving complex technical issues across teams.
  • 2+ years of customer-facing experience, effectively prioritizing and communicating customer needs to stakeholders.
  • 1+ year of On-Call experience leading mitigations of mission-critical incidents.

Responsibilities

  • Track and drive critical customer incidents with minimal oversight, coordinating technical resources and communications.
  • Use diagnostics and customer insights to identify issues and provide guidance on Azure best practices.
  • Apply AI and automation to enhance troubleshooting and accelerate issue resolution.
  • Serve as a bridge between customers and Product Groups, providing proactive guidance throughout the engagement lifecycle.
  • Lead critical escalations, assess business impact, and act as an escalation resource in areas of expertise.
  • Conduct in-depth root cause analysis and drive improvement actions to closure.
  • Collaborate with stakeholders to deliver effective solutions and enhance the Azure customer experience.

Benefits

  • Comprehensive health and wellness programs.
  • Opportunities for professional development and career growth.
  • Flexible work arrangements and a supportive work environment.
  • Access to cutting-edge technology and resources.
  • Employee discounts and perks.
Full Job Description
Overview

As an Advanced Cloud Engineer, you will serve as the primary engineering contact accountable for your customer's Azure support experience. You will lead the resolution of critical and complex technical issues, support customer's key Azure initiatives, and represent the customer's voice within Microsoft. You will partner closely with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, Product Groups, and other engineering teams.

If you are passionate about solving complex technical problems, improving customer experience, and driving innovation at scale, we would like to hear from you.

Responsibilities

Technically Oriented

  • Track and drive critical customer incidents with minimal oversight, contributing to troubleshooting, coordinating technical resources, providing clear customer communications, and reducing time to mitigation.


  • Use diagnostics, telemetry, and customer insights to identify product or customer usage issues and provide guidance on Azure best practices.


  • Apply AI and automation to reduce operational toil, improve troubleshooting, and accelerate issue resolution.


Customer Solution Lifecycle Management

  • Serve as a bridge between customers and Product Groups throughout engagement lifecycle, understanding business and availability requirements and providing proactive architectural and operational guidance with support from subject matter experts.


  • Lead critical escalations from customers, support, or field teams; assess business impact, answer complex technical questions, and act as an escalation resource in areas of expertise.


  • Conduct in-depth root cause analysis, identify improvement opportunities, and drive resulting repair and prevention actions to closure.


Relationship/Experience Management

  • Represent the voice of strategic customers to Product Groups, identify recurring usage and product patterns, and drive durable resolutions and product improvements.


  • Partner with product teams, support, and other stakeholders to prioritize, unblock, and resolve critical customer issues.


  • Collaborate with stakeholders to deliver effective solutions and continuously improve the Azure customer experience.


Qualifications

Required Qualifications:
  • Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 2+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
    • OR equivalent experience.

Other Requirements:
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
    • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Additional Qualifications:

  • Technical Skills: Demonstrated hands-on experience with expertise in two or more of the following technologies / services:


    • Compute, Storage, Networking, Kubernetes, SQL DB, Cosmos DB, PostgreSQL on Azure, Data Bricks, ADF, App Services, Azure Functions, Redis Cache, Event Hub, Azure Monitor, Log Analytics and other Azure Services.


  • Hands-on expertise in two or more Azure or equivalent technology areas, such as Compute, Storage, Networking, Kubernetes, SQL Database, Cosmos DB, PostgreSQL, Databricks, Azure Data Factory, App Service, Azure Functions, Redis Cache, and other Azure services.
  • 4+ years of experience supporting and troubleshooting enterprise-scale, mission-critical applications or infrastructure, including resolving complex technical issues across cross-functional organizations.
  • 2+ years of customer-facing experience, with demonstrated ability to prioritize, advocate for, and communicate customer needs to stakeholders.


  • 1+ years of On-Call experience leading mitigations of mission-critical incidents.


  • Strong communication and customer-engagement skills, including the ability to build trust, communicate complex technical issues to varied audiences, and lead recurring customer business reviews.


Customer Experience Engineering IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

Microsoft Careers

Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

Explore Career Opportunities at Microsoft

Whether you're a seasoned professional looking for your next challenge or a recent graduate eager to start your career, Microsoft has a position that suits your skills and ambitions. We are committed to fostering a culture of growth and learning, where every team member is supported in expanding their horizons.

Internship Programs

Kickstart your career with a Microsoft internship. Our internships provide invaluable workplace experience and networking opportunities in a supportive and dynamic environment. You'll work on real projects, learn from industry leaders, and gain the skills necessary for a successful career in technology.

Employment Benefits

Choosing a career at Microsoft means more than just a job. Our employees enjoy a range of benefits designed to empower them both professionally and personally. These include comprehensive health benefits, flexible working conditions, and opportunities for career advancement through professional development and diversity training.

Inclusive Culture and Diversity

At Microsoft, we believe that innovation comes from diversity of thought and inclusion. We are committed to a workplace where everyone feels valued and inspired. Our leadership is dedicated to fostering an environment where diverse perspectives lead to breakthrough innovations and a competitive edge.

Grow with Us

Career growth at Microsoft is about more than climbing the corporate ladder; it's about continuous learning, expanding your skills, and improving your capabilities. With access to various leadership and training programs, you can evolve as a professional and make a significant impact within the company and on the global stage.

Hiring Process

Our hiring process is designed to identify true potential. Starting with a review of your resume, followed by interviews that assess your problem-solving abilities and cultural fit, we ensure that all candidates have a fair chance to demonstrate their strengths and potential to contribute to our team.

Networking and Professional Development

Microsoft is a place where you can build a professional network that spans the globe. Our employees benefit from connections with top-tier professionals and industry leaders, which opens doors to innovative projects and collaborative opportunities that are second to none.

Join Our Team

If you're ready to take on exciting challenges and make a difference in the world of technology, explore the job opportunities at Microsoft. Search for open positions that match your skills and interests, and prepare to embark on a rewarding career path filled with innovation and opportunities for personal and professional growth.

Stay Connected

Keep up to date with the latest at Microsoft Careers by subscribing to our job alert emails. Get tailored content that aligns with your career preferences and discover the exciting and rewarding opportunities that await at Microsoft.

SEARCH MICROSOFT JOBS

At Microsoft, your future is limitless. Join us in our mission to empower every person and every organization on the planet to achieve more. Your journey with Microsoft starts here.
Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Microsoft

More Information Technology Jobs

Find similar Azure Advanced Cloud Engineer 2 - Customer Focused jobs:

NationwideCharlotte, NC