Role DescriptionAs an AWS Connect Engineer, you will lead the design, implementation, and optimization of AWS Connect solutions to support enterprise cloud transformation and AI-driven initiatives. You will collaborate with cross-functional teams to deliver scalable, secure, and cloud-native contact center solutions, drive integration with enterprise platforms, and provide technical leadership throughout the migration and delivery lifecycle.
Key Responsibilities Design and implement AWS Connect solutions for enterprise contact center and migration initiatives.
- Build scalable, secure, and enterprise-compliant cloud integrations.
Partner with business, engineering, infrastructure, and security teams to drive technical implementation decisions. - Develop technical documentation, configuration artifacts, and governance approvals.
- Support integration of AWS Connect and related AWS services with enterprise technology platforms and contact center solutions.
- Provide hands-on technical support throughout delivery and migration lifecycle.
Basic Qualifications- Atleast 5+ years of AWS Connect / contact center engineering experience in large enterprise environments.
- Strong AWS cloud architecture and migration expertise.
- Hands-on experience with AWS Connect integrations and enterprise technology ecosystems.
- Experience building cloud-native, API-driven, and microservices-based solutions.
- Strong stakeholder management and communication skills.
- Bachelor's in computer science or related field.
Must-Have Skills- AWS Cloud & Migration
- AWS Connect Integration
- Enterprise Solution Implementation
- Agentic AI Solutions
Preferred Skills- Banking or financial services experience.
- Experience with Generative AI and Agentic AI solutions.
- AWS certifications (Solutions Architect / Developer Associate or higher).
- Sierra platform experience is preferred.
Nice to Have: Availability to work in a hybrid model, with an expectation of 2-3 days per week in the office.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.
Information on benefits is here:
Role Location: British Columbia/Ontario/New Brunswick
Annual Salary Range: $99,450 to $209,900
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