DescriptionAbout the role: The Associate VP, Professional Services is responsible for overseeing our professional service team and the successful delivery of customer engagements. The AVP, Professional Services must have a strong technical background across IT infrastructure and application platforms with a high level of business acumen, extensive project/program management and process improvement skills, the ability to manage a P&L for a business unit, and exceptional customer service/client-facing skills.
What You'll Do:Oversee a team of experienced Project Architects and Project Engineers
Serve as escalation point for project management and engineering staff and provide senior level resolution to client issues.
Ensure engagement reviews and quality assurance procedures take place for all engagements.
Responsible for the P&L of the Professional Services business unit in accordance with company goals and objectives.
Manage the strategic aspects of large engagements and mitigate any risk.
Provide leadership, coaching, and guidance to team members.
Develop, implement, and maintain one time and recurring offerings as well as defining Dataprise service portfolio roadmap
Develop and implement strategic objectives for the team that are aligned with Dataprise's strategic initiatives.
Establish delivery standards, methodologies, and best practices
Monitor project health, utilization, backlog, and delivery risk
Manage resource capacity planning and utilization targets
Continually optimize the SOW peer review process and develop standard and repeatable project baselines
Effectively apply Dataprise methodology and enforce project standards.
Determine appropriate revenue recognition, ensure timely and accurate invoicing, and monitor receivables for projects.
Work with technical managers to identify areas of improvement and optimization of project delivery and ensuring client satisfaction.
Manage team development and resourcing through training, certification, and recruitment.
Communicate effectively with clients to identify needs and evaluate alternative business solutions and strategies.
Continually define ways to increase customer satisfaction and deepen client relationships
What Skills & Experience You'll Need:10+ years in IT services, consulting, MSP, or technology services.
5+ years leading professional services or service delivery teams.
Experience with SMB and mid-market customers.
Project Management: knowledge and experience in cross-functional project management methods and managing cross functional teams.
Communication: excellent communication (verbal and written), interpersonal, business management, time management, and developmental skills.
Leadership: ability to lead by example, champion change, and effective manage the implementation of new ideas.
Teamwork: fosters a team-oriented environment consisting of collaboration on client projects and internal initiatives, encouragement of team members providing input and organizes off-site team building activities.
Problem solving: Proven past performance in resolving problems and conflicting situations as well as ensuring clients understand Dataprise core capabilities and delivery standards
Strategic Planning: Expand cloud, applications, compliance, AI, and modernization offerings and recommend investments in tools, certifications, and service capabilities
Technical Experience: - Experience as a project lead or manager for infrastructure/network projects in SMB, Mid- Market and Small Enterprise level (2000+ seats) environments.
- Hands on experience supporting and managing Microsoft based systems (O365, Entra ID, Intune, Purview, Defender, and Azure).
- Hands on experience supporting and managing virtual technologies (VMWare, Office 365, Microsoft Virtual Server, Citrix XenServers).
- Hands on experience with network technologies (firewalls, routers, switches, IPS/IDS).
- Hands of experience with Storage Area Networks (SAN's) with EMC, Equallogic, Hewlett Packard, and Dell.
- Preferred certifications: ITIL, PMP, Azure Solution Architect Expert
Compensation: - We are committed to maintaining a positive work environment by ensuring that compensation across the Company is managed in a competitive, consistent, and fair manner. Each employee will be compensated in line with their specific scope of responsibility, skill level, and educational background, in addition to the projected impact on the success of the Company.
- We have a comprehensive Compensation Management System which establishes the guidelines we use in making compensation decisions and is comprised of compensation policies, salary structures, salary grades, incentive target guidelines, job descriptions, and career charts.
- This position's Salary Range is $170,000-$210,000 (NOTE: this is the range at the national average level; specific salaries offered will be adjusted higher/lower due to the local labor market of the candidate. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons).
- The anticipated application deadline is 11/30/2026. The company reserves the right to modify or extend this deadline as needed.
- Interested candidates should apply online using the link associated with this posting
