AVP, Payoffs & Servicing Transfers

Position:  AVP, Payoffs & Servicing Transfers

Location:  Austin, TX, open to remote *Must be able to work CST hours*(If living within 31 miles of Santa Ana, CA or Austin, TX will need to be able to work 4 days on-site)

Compensation:  Starting at 100K depending on experience

Position Summary:

The AVP is responsible for leading and optimizing payoffs and servicing transfer activity, ensuring regulatory compliance, operational efficiency, risk management, customer satisfaction, and investor adherence across payoff processing, lien release administration, and outbound servicing transfers.

1. Ensure Payoff quotes are accurate and timely2. Manage escrow balance refunds and final account reconciliation3. Monitor service levels and customer experience4. Ensure compliance with state and federal requirements5. Ensure liens are released within required statutory timelines6. Manage relationships with vendors7. Maintain controls to prevent borrower title issues8. Monitor aged release inventory and exception reporting9. Ensure compliant and seamless transfers of loans to new servicers, both flow and bulk10. Coordinate with investors, servicers, purchasers, and internal counterparts11. Manager transfer timelines, data integrity, and customer communications12. Ensure regulatory requirements are met for borrower notifications13. Minimize post-transfer exceptions, customer impact, and financial exposure14. Set department and team strategy and priorities15. Manage operational risk and compliance16. Drive process improvement and automation17. Establish KPIs and service-level targets18. Manage vendors and business partners19. Develop and train staff20. Ensure readiness for audits, investor reviews, and regulatory exams21. Partner with servicing operations, default, compliance, legal, finance, and technology teams

• Bachelor’s degree in Business, Finance, Accounting, Economics, or related field.
• 8 to 12+ years of mortgage servicing experience.
• 5+ years of progressive leadership experience.
• Direct experience in mortgage payoffs, lien release/satisfaction processing, servicing transfers, servicing operations, and customer service.
• Experience leading through audits, examinations and investor reviews.

Strong understanding of:

• Agency requirements (Fannie Mae, Freddie Mac, & Ginnie Mae)
• CFPB mortgage servicing regulations
• RESPA requirements
• State-specific lien release and satisfaction requirements
• Mortgage servicing systems (MSP)
• Investor and insurer guidelines
• Escrow and payoff accounting principles
• Proven ability to lead multiple operational departments
• Experience establishing KPIs and service level standards
• Strong coaching and employee development skills
• Ability to manage organizational change and process improvement initiatives
• Excellent executive communication and stakeholder management abilities

Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.

Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned to meet the needs of the organization.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.

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