Job Duties and Responsibilities:Claims Management- Review, evaluate, negotiate and resolve non-standard and complex cases, within designated personal authority level, in line with established standards, procedures and guidance provided
- Promptly analyze coverage, draft accurate and timely coverage positions, and manage litigation by effectively interacting with insureds, brokers, defense counsel, underwriters and other parties as required
- Set up, investigate and authorize claim payments within specified authority. Negotiate and settle claims within specified authority and recommend reserves beyond authority to appropriate management as necessary
- Identifying, investigate suspicious / fraudulent claims and take appropriate actions and keep relevant stakeholders closely informed
Team Leadership & Management- Manages the team for the Involved Line(s) of Business and provide/recommend necessary training mentoring and guidance to the team members
- Display good management skills either from a direct report, or more general mentoring junior members of team
- Have ability to step in and manage team in absence of VP (with supervision)
Technical Leadership- Exhibit technical leadership, both internally and externally, on claims matter which the Company participates
- Establish timely and appropriate reserves and regularly report claim developments and trends to claims and underwriting management
- Proactively manage vendors
Customer Relations & Business Development- Managing customer/intermediary interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction. This also includes handling and resolving any customer feedback or complaints
- Meet with existing or prospective clients or intermediaries to promote Claims and support business development
- Meet with existing or prospective clients and brokers
Compliance & Reporting- Ensure compliance with all legal, regulatory and policy requirements internally and externally
- Preparation of reports or analysis where necessary
- Prepare Executive Claim reports and present on a quarterly basis to senior executives
- Prepare claim and statistical reports as required
Qualifications- Relevant academic qualifications with a minimum of 7 years' solid working experience including experience in managing a team of the Involved Line(s) of Business
- Bachelor's degree
- Preferably a holder or in progress of professional insurance qualification such as ANZIIF or ACII and meet minimum local mandatory qualification requirement where relevant
- Solid experience in handling complex / legal cases independently with sound judgment, strong negotiating and analytical ability in the Involved Line(s) of Business
- Excellent negotiation and communication skills
- Self-motivated individual with ability to work independently and handle a diverse range of claims and responsibilities
- Strong customer service oriented attitude
- The ability to work well, remain calm under pressure and thrive in a team environment
The salary range for this role is between:
Compensation
$120,000 - $158,000
The annualized base pay range is a broad range based on analysis of similar positions in the market. The actual base pay for the position may be above or below the listed range and determined by a number of considerations, including but not limited to complexity, location, and scope of the role, along with experience, skills, education, training, and other conditions of employment. Base salary represents one component of Allied World's comprehensive total reward package, which may also include annual incentive compensation rewards.
Our generous benefits package includes: Health, Dental and Disability Insurance, a company match 401k plan, and Group Term Life Insurance.
