Key Responsibilities and AccountabilitiesThe Loan Operations Manager Key Accountabilities include, but are not limited to the following:
Loan Operations Leadership- Lead the Loan Operations team responsible for the booking, funding, servicing, maintenance, and administration of commercial credit relationships.
- Manage operational support for:
- Commercial and Industrial (C&I) loans
- Commercial Real Estate (CRE) loans
- Asset-Based Lending (ABL)
- SBA lending
- Loan participations
- Syndicated and shared national credits
- Lines of credit and revolving facilities
- Serve as the primary escalation point for complex commercial loan servicing matters.
- Establish departmental service level standards and monitor team performance against established goals.
- Drive cross-training initiatives to ensure operational resiliency and business continuity.
Participation and Syndicated Loan Administration- Oversee all operational aspects of purchased and sold loan participations.
- Manage servicing requirements associated with syndicated credit facilities in both agent bank and participant bank capacities.
- Ensure adherence to participation agreements, syndication agreements, servicing agreements, and intercreditor arrangements.
- Coordinate:
- Participant funding requests
- Principal and interest remittances
- Fee allocations
- Rate resets
- Advance calculations
- Borrowing base reporting
- Participant reporting packages
- Collaborate with Finance and Treasury to ensure accurate accounting and settlement activities related to participation and syndicated loan transactions.
- Monitor participation balances, ownership changes, and payoff allocations.
- Support acquisitions, dispositions, and restructuring activities involving participated and syndicated loans.
Loan Boarding, Funding, and Servicing- Oversee the accurate boarding and maintenance of all lending relationships within the core and ancillary systems.
- Ensure timely and accurate funding of new originations, modifications, renewals, extensions, and advance requests.
- Manage servicing activities including:
- Loan maintenance
- Payment processing
- Rate adjustments
- Maturity tracking
- Covenant administration
- Escrow administration
- Collateral tracking
- Insurance monitoring
- Ensure proper setup and administration of:
- Multi-note facilities
- Revolving credit facilities
- Delayed draw commitments
- Construction disbursement structures
- Participation servicing structures
Risk Management, Controls, and Regulatory Compliance- Maintain strong internal controls surrounding loan operations and servicing activities.
- Ensure compliance with:
- Interagency Guidelines Establishing Standards for Safety and Soundness
- OCC/FDIC loan servicing requirements
- Bank Secrecy Act (BSA) requirements
- Flood insurance regulations
- SBA servicing requirements
- Internal credit policy requirements
- Oversee quality control reviews to ensure loan data integrity and servicing accuracy.
- Support internal audits, external audits, and regulatory examinations.
- Develop corrective action plans and remediation efforts resulting from audits and examinations.
Operational Strategy and Process Improvement- Partner with executive leadership to support lending growth initiatives.
- Evaluate operational workflows and identify opportunities for automation, efficiency gains, and risk reduction.
- Lead implementation efforts related to:
- New loan products
- Core system enhancements
- Workflow automation
- Digital loan servicing solutions
- Portfolio management tools
- Participate in strategic projects involving lending process transformation and operational scalability.
Reporting and Portfolio Administration- Oversee daily, monthly, and quarterly reporting associated with lending activities.
- Ensure balancing and reconciliation of loan-related general ledger accounts.
- Monitor operational metrics and key performance indicators.
- Provide management reporting related to:
- Portfolio growth
- Funding volumes
- Pipeline activity
- Participation balances
- Syndication activity
- Operational quality metrics
- Support Finance, Credit Administration, and Risk Management reporting requirements.
Leadership and Talent Development- Recruit, develop, and retain a high-performing Loan Operations team.
- Conduct performance evaluations and individual development planning.
- Establish measurable employee goals aligned with departmental and organizational objectives.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Lead regular staff meetings, coaching sessions, and departmental training initiatives.
Supervision of Personnel- Loan Operations Team Lead
- Loan Operations Specialists
Working Conditions - Must be able to work independently. The incumbent will be expected to be able to work Monday through Friday and work will mainly be performed at the Maitland location with the opportunity to work hybrid. Occasional evening and weekend work may be required.
TravelQualifications SummaryEducation- Bachelor's degree in finance, Accounting, Business Administration, or related field preferred.
- Equivalent banking experience may be considered.
Experience- Minimum 7 years of loan operations and servicing experience.
- Minimum 2 years of management experience within lending operations.
- Direct experience supporting:
- Commercial participation loans
- Syndicated loans
- Complex commercial credit facilities
- Experience with systems such as CSI Nupoint, Jack Henry or LaserPro is highly desirable.
Knowledge and Skills- Advanced knowledge of commercial lending operations and servicing.
- Strong understanding of loan participation and syndicated lending structures.
- Knowledge of loan accounting, servicing agreements, funding mechanics, and settlement processes.
- Familiarity with construction lending and asset-based lending operations.
- Understanding of credit agreements, participation agreements, borrowing base certificates, and collateral administration.
- Strong operational risk management and internal control background.
- Proven ability to drive process improvement and operational efficiency.
- Advanced analytical and problem-solving skills.
- Strong leadership, communication, and relationship management abilities.
- High proficiency in Microsoft Excel, including reporting, reconciliation, and portfolio analysis.
Other Duties - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
