As a member of the IT Management Team, you are responsible for managing, developing, and leading a team of employees. Your role includes leading the specific functional responsibilities of your team, which involves overseeing team performance and deliverables. However, your role as a leader within our organization requires more than the management of resources and day-to-day operations. As a steward of the company, you are charged with the development and execution of your team's strategic vision and plan and ensuring that your team's actions align with the larger goals of the company and the IT Division.

We are looking to hire an Assistant Vice President to lead our Joint Operations and Cybersecurity Center (J.O.C.C.), which will be the nexus of all technology observability for Costco worldwide. This role is a unique opportunity to lead the convergence of traditional Network Operations and Security Operations, breaking down silos to create a unified, proactive defensive posture. This leader will oversee observability and operational monitoring of our entire technology stack, including network, cloud, applications, and cybersecurity incident response. This leader will report to the Chief Information Security Officer (CISO).

The AVP will be a passionate, forward-thinking, technically-savvy, hands-on leader with exceptional skills in developing and leading a highly technical team. This person will be very active in day-to-day coaching of their team, leading by example, and ensuring that our security architects and teams drive successful outcomes. The ideal candidate must have expert skills in developing observability strategy and leading engineering, monitoring, and incident response teams, as well as building a culture of service and serving as a strategic advisor to the CISO, internal customers, and key stakeholders across Costco's global technology organization. The candidate must also have the ability to communicate well, motivate and lead cross-functional executive, management, and individual contributor teams independently, and coordinate improving the maturity of a variety of observability and incident response disciplines.

As the primary conduit between your employees and upper leadership, your role in communicating and modeling the values and guiding principles of our company culture is of vital importance. All members of IT Management should strive to consciously and consistently foster a culture of engagement, trust, and "open door" communication.

ROLE

• Leads day-to-day operational and cybersecurity monitoring while providing opportunities for professional development and career growth to staff.
• Oversees and matures observability across the enterprise, including automation, AI-assisted predictive monitoring, and playing a key role in coordinating incident response.
• Matures first line observability activities including building always-true dashboards, automating event handling and triage, and driving behaviors and outcomes through metrics.
• Collaborates with business stakeholders to form strong partnerships, contribute to system-level work, and offer observability advice, to improve the resiliency of systems and the user experience of our members and customers.
• Partners with technology leadership to identify observability gaps and automation opportunities, and lead improvement initiatives to minimize risk of downtime or systems compromise.
• Executes a full range of management responsibilities including budget planning and vendor management.
• Provides mentorship and development to strengthen your team's technical and organizational skills.
• Adapts to the needs of the company as new cyber threats emerge and as company priorities and initiatives change.

REQUIRED

• 7+ years as a leader and manager with a demonstrated ability to provide technical leadership and mentoring.
• Prior experience in defining and setting measurable success criteria (OKRs) for Application and Network Observability, Incident Management, and Incident Response.
• Experience in managing and leading Network Operations Centers (NOC) and/or Security Operations Centers (SOC).
• Experience formulating and executing a technical strategy and roadmap.
• Hands-on leadership and architecture experience with Site Reliability Engineering, MITRE ATT&CK, observability, network operations, and security monitoring.
• Experience in managing network operations.
• Experience in incident response.
• Experience in Enterprise Tabletop.
• Familiarity with APDEX and other methodologies for measuring and improving technical product responsiveness and resiliency across all layers of the OSI stack.
• Executive presence and high emotional intelligence - superb interpersonal, negotiation, and influencing skills; ability to facilitate complex discussions and bring them to resolution.
• 10+ years' of focused technology experience including deep understanding and experience with network, application availability, and security monitoring.
• 6+ years' experience with security and monitoring considerations of cloud computing, infrastructure-as-code, and automation of incident response.
• Must have exceptionally strong and current commercial executive and hands-on experience in most/all of these areas: incident management, incident response, network monitoring, chaos engineering, site reliability engineering, application monitoring.
• Ability to work on highly complex projects that require in-depth knowledge within multiple disciplines
• Real passion for operational excellence in technology, learning mindset, preference for progress over perfection, outcome orientation, data-driven storytelling.
• HIPAA Training and Supervisors Orientation (within 30 days of hire); Leadership Development 101 (within one year); Costco Pay Policies (within 90 days of promotion).

Recommended

• Bachelor's degree in an IT-related field and at least 10 years of work experience at a senior leadership level, with at least 5 years of experience leading technical management teams; or an equivalent combination of education and specific work experience as it relates to the role.
• Experience with ServiceNow or Dynatrace.
• GIAC Incident Handler Certification
• Fusion Center Experience.
• Proficient in Google Workspace applications, including Sheets, Docs, Slides, and Gmail.

Required Documents

• Cover Letter
• Resume

Pay Range: $180,000 - $250,000, Bonus and Restricted Stock Unit (RSU) eligible

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.