The AVP, Engineering & Quality Assurance is the engineering leader accountable for the people, delivery, and operational excellence of TII's software development and quality assurance teams. Whereas the Principal Solution & Software Engineering Architect defines architectural standards and modern engineering patterns, the AVP leads the teams, Agile Release Trains, and run-time operations that transform those standards into delivered, reliable, and scaled outcomes.
Reporting to the VP, Digital Transformation, the AVP leads engineering/quality assurance leads and delivery teams; owns hiring, performance, and career development; is accountable for delivery predictability, quality, and service reliability; and drives the operational adoption of AI-assisted engineering across the organization. This is a hands-on leadership role that balances people leadership, delivery accountability, and technical credibility—translating strategy into execution that supports TII's $2.5B growth target and expansion into new distribution channels.
What you will do:
Engineering Leadership & Talent Development
- Lead, hire, and develop engineering managers, software engineers, and QA, building a high-performing, engaged organization.
- Own performance management, coaching, career development, and technical leadership development across the teams.
- Drive organizational design and workforce planning to scale engineering capacity with business growth.
- Establish succession plans and a strong technical leadership bench.
Software Delivery & Agile Execution
- Own end-to-end software delivery accountability—SDLC, Agile practices, and release management across the Agile Release Trains.
- Ensure delivery predictability, development velocity, and on-time/on-scope outcomes.
- Drive the operational adoption and scaling of the standards, patterns, and accelerators defined by the Principal Architect.
- Partner with Product Ownership and RTEs to align capacity, prioritization, and commitments.
- Hands on tactical engineering leader
AI-Enabled Engineering
- Operationalize AI-assisted engineering practices (GitHub Copilot, Azure OpenAI, AI-assisted testing) across teams, translating the Architect's guardrails into day-to-day team practice.
- Champion responsible AI adoption—balancing productivity gains with quality, security, IP, and compliance.
- Measure and improve engineering productivity and quality using data (DORA metrics, cycle time, defect rates, AI-adoption metrics).
Engineering Excellence & Quality
- Embed DevSecOps, CI/CD, test automation, and secure-by-design practices as team norms.
- Drive code quality, engineering discipline, and continuous improvement.
- Ensure engineering practices align to the architectural standards and Azure Well-Architected principles set by the Architect.
Operational Excellence & Reliability
- Own run-time operational accountability—incident response, service reliability, availability, capacity planning, disaster recovery, and business continuity.
- Establish on-call, monitoring, and observability practices that keep services resilient and always-on.
- Lead post-incident reviews and drive systemic reliability improvements.
Stakeholder Leadership & Strategy
- Serve as a leadership-team member with executive visibility, reporting on delivery, reliability, talent, and AI-adoption progress.
- Partner with the VP of Digital Transformation on engineering strategy, budget, and investment priorities.
- Collaborate closely with the Principal Architect, Product, QA, and Platform Engineering to align strategy, standards, and execution.
- Own the engineering budget and vendor/tooling decisions within the function.
- Acts as an engineering thought leader, bringing forward industry best practices, emerging technologies, and innovative approaches that improve delivery effectiveness, engineering excellence, and business outcomes.
- Other duties as assigned
What YOU will bring to C&F:
- Proven leadership abilities and change management skills
- Ability to seamlessly operate in both strategic and tactical capacities
- Ability to motivate, prioritize, and lead multiple projects simultaneously
- Excellent problem-solving and analytical skills with attention to detail
- Proven results leading AI-Enabled Engineering Adoption
- Effective Strategic Partnership & Influence
- Outcome & Metrics Orientation
Requirements:
- Bachelor's degree in Computer Science, Engineering, or related field—or equivalent experience. Master's degree in a related field preferred.
- 12 years in software engineering, with 3-5+ years leading engineering teams and managers.
- Proven track record owning software delivery and operational reliability in a scaled-agile / Agile Release Train environment.
- Hands-on background in the Microsoft/Azure stack: .NET Core, ASP.NET Core, EF Core; React/Angular/TypeScript; REST/GraphQL; SQL/NoSQL; Azure; CI/CD DevOps.
- Demonstrated success building, scaling, and developing high-performing engineering organizations.
- Experience driving adoption of modern engineering and AI-assisted practices at team scale.
- Proven people-leadership experience, including hiring, performance management, and org design.
- Demonstrated accountability for delivery predictability and service reliability.
- SAFe (SPC/RTE) certification; Microsoft Azure certifications preferred.
- Experience operationalizing AI-assisted engineering tools (GitHub Copilot, Azure OpenAI, GitHub Advanced Security) preferred.
- Experience in insurance, travel, or other regulated industries preferred.
What C&F will bring to YOU:
- Competitive compensation package
- Generous 401K employer match
- Employee Stock Purchase plan with employer matching
- Generous Paid Time Off
- Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness including your physical, mental and financial wellbeing
- A core C&F tenant is owning your career development so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training to keep you progressing on your chosen path
- A dynamic, ambitious, fun and exciting work environment
- We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community
