Job Description

Role Description:

CoStar Group is seeking an experienced and motivated AV Support Engineer to join our Global IT team at our Richmond campus. In this role, you will provide hands-on support for Microsoft Teams Rooms, corporate telephony systems, and audiovisual infrastructure across our office environments. You will play a key part in delivering exceptional user experiences, supporting live and hybrid events, and maintaining the reliability of our global collaboration systems.

This requires strong technical skills, problem-solving ability, and a passion for enabling seamless communication and collaboration across CoStar Group.

Occasional travel (30%) to other CoStar offices or event venues may be required.Must be available for occasional after-hours or weekend work to support events, build outand maintenance windows.

This position is in Richmond, VA and is in office Monday through Friday.

Responsibilities:

• Provide day-to-day support for Microsoft Teams Rooms (MTR) systems, ensuring consistent performance and reliability.
• Troubleshoot and resolve AV, conferencing, and telephony issues through CoStar9s IT support ticketing system.
• Manage, configure, and maintain corporate telephony solutions including Microsoft Teams Phone and SIP-based VoIP infrastructure.
• Support live and hybrid corporate events, such as town halls and executive meetings, including setup, operation, and post-event wrap-up.
• Install, test, and maintain AV systems 60displays, microphones, DSPs, control systems, and networked AV components.
• Collaborate with internal teams and external vendors on AV installations, upgrades, and technology rollouts.
• Monitor system health using platforms such as Teams Admin Center, Logitech Sync, or Extron GVE andLogicMonitor
• Maintain accurate documentation, room schematics, and equipment inventories.

Basic Qualifications:

• Bachelor's degree from an accredited, not-for-profit, in-person University or College
• A track record of commitment to prior employers.
• 3+ years of experience in AV, unified communications, and IT support roles in a corporate environment.
• Proven experience supporting Microsoft Teams Rooms and Teams Phone systems.
• Strong understanding of AV technologies, including video conferencing, audio DSPs, control systems, and networked AV solutions.
• Working knowledge of telephony systems, SIP, VoIP, and call routing fundamentals.
• Familiarity with networking concepts (VLANs, QoS, IP configuration) and troubleshooting AV-over-IP systems.
• Excellent communication and customer service skills with a proactive and detail-oriented mindset.

Preferred Qualifications:

• Certifications such as CTS, Microsoft Teams Rooms Pro Specialist, Microsoft 365 Teams Administrator Associate, or Crestron/Extron certifications.
• Experience supporting executive events, live streaming, or broadcast AV systems.
• Knowledge of monitoring tools such as Extron GVE, Logitech Sync,Vyopta,LogicMonitoror similar.

What9s in it for you?

When you join CoStar Group, you9ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training and tuition reimbursement.

• Our benefits package includes (but is not limited to):
• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
• Access to CoStar Group9s Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

Salary: This position offers an annual base salary range of $73,400 -$97,600 based on relevant skills and experience and includes a generous benefits plan.

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.

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