Dealership:L0859 Hyundai of South Memphis
Hyundai of South MemphisPosition Title: Automotive Service Manager
Location: Memphis, TN
Compensation Range: $85,000 - $120,000/ per year
We are looking for an
Automotive Service Manager to lead, develop, and inspire our Service team at
Hyundai of South Memphis. This role is a key driver of performance, culture, and customer experience.
What You'll DoThe Service Manager is responsible for leading all aspects of the service department to deliver an exceptional ownership experience while driving operational performance, profitability, and employee development. Reporting to the General Manager, the Service Manager will oversee service advisors, technicians, warranty administration, and support staff to ensure customer satisfaction, productivity, quality repairs, and compliance with OEM standards.
- Lead and develop a team of service advisors, technicians, dispatchers, warranty administrators, and support personnel.
- Foster a culture centered on customer satisfaction, accountability, teamwork, and continuous improvement.
- Conduct regular performance evaluations and establish development plans for team members.
- Oversee daily service department operations to maximize efficiency, productivity, and repair quality.
- Ensure accurate repair order documentation and adherence to dealership and OEM processes.
- Resolve escalated customer concerns promptly and professionally.
- Monitor CSI, customer retention, and online reputation metrics.
- Manage departmental profitability, expenses, labor gross profit, and operational KPIs.
- Monitor effective labor rate, technician productivity, efficiency, proficiency, and parts-to-labor sales.
- Develop and execute strategies to grow customer-pay, maintenance, and repair revenue.
- Prepare and manage departmental budgets and forecasting activities.
- Other duties as assigned
What You'll Bring- 2+ years of automotive service management experience with Hyundai/ Kia or other import OEM franchise dealership.
- Previous leadership experience overseeing service advisors, technicians, and fixed operations personnel.
- Strong understanding of fixed operations performance metrics and how to grow shop business.
- Demonstrated success improving CSI, technician productivity, profitability, and employee retention.
- Experience with dealership management systems (DMS) and service department technology.
- Acceptable driving record and a valid driver's license in your state of residence.
Total RewardsCompensation Range: $85,000 - $120,000/ per year; This is a performance driven position, eligible for shot and long term incentives as parts of total compensation, which includes: a base/draw/hourly offset and the opportunity to earn bonus and commission.
Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.
We offer a comprehensive benefits package designed to support you and your family, including:- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.
