Proven experience in a leadership role within a dealership setting
Strong skills in coaching and team development
In-depth knowledge of automotive repair and service operations
Excellent communication and customer service abilities
Proficiency in managing multiple tasks in a dynamic environment
Familiarity with dealership management systems (DMS) like Reynolds & Reynolds and Xtime
Valid driver's license meeting company standards
Responsibilities
Oversee service department operations for workflow efficiency and customer satisfaction
Mentor and manage service advisors and technicians
Enhance service processes to boost productivity and profitability
Build strong customer relationships for retention and loyalty
Ensure adherence to company policies and safety standards
Collaborate with parts and sales for improved dealership performance
Prepare and manage departmental budgets and reports
Benefits
Health, dental, and vision insurance plans
Paid time off and holidays
401(k) with company match
Career growth and professional development opportunities
Employee discounts on vehicle purchases and services
Fully air-conditioned shop and facility
On-site air-conditioned body shop
Full Job Description
Jaffarian Volvo Toyota is seeking an experienced Automotive Service Manager to lead our luxury/highline service department in Haverhill, MA. We are not looking for someone to "run a desk." We are looking for a hands-on leader who can build, coach, and optimize a high-performing service department. This is a unique opportunity to join the oldest Volvo dealership in New England, representing a legacy brand with a strong commitment to customer experience, operational excellence, and long-term customer relationships. If you are passionate about developing people, driving performance, and delivering exceptional customer satisfaction that keeps customers coming back for generations, this is the role for you. Responsibilities
Oversee all service department operations to ensure efficient workflow and customer satisfaction
Manage and mentor service advisors, technicians, and support staff
Maintain and improve service processes to increase productivity and profitability
Develop and maintain strong customer relationships to drive retention and repeat business
Ensure compliance with company policies, safety standards, and manufacturer guidelines
Collaborate with parts and sales departments to optimize overall dealership performance
Prepare and manage service department budgets, forecasts, and reports
Requirements
Proven experience as an Automotive Service Manager or similar leadership role in a dealership environment
Strong leadership skills with a track record of developing high-performing teams
Deep understanding of automotive repair, diagnostics, and service operations
Excellent communication and customer service skills, especially in highline environments
Ability to manage multiple priorities in a fast-paced, performance-driven setting
Experience with dealership management systems (DMS) such as Reynolds & Reynolds and Xtime preferred
Valid driver's license and ability to meet company driving requirements
Benefits
Competitive salary range: $150,000-$200,000 per year, paid weekly
Health, dental, and vision insurance plans
Paid time off and holidays
401(k) retirement savings plan with company match
Opportunities for career growth and professional development
Employee discounts on vehicle purchases and services
