Jaffarian Volvo Toyota is seeking an experienced Automotive Service Manager to lead our luxury/highline service department in Haverhill, MA. We are not looking for someone to "run a desk." We are looking for a
hands-on leader who can build, coach, and optimize a high-performing service department. This is a unique opportunity to join the
oldest Volvo dealership in New England, representing a legacy brand with a strong commitment to customer experience, operational excellence, and long-term customer relationships. If you are passionate about developing people, driving performance, and delivering exceptional customer satisfaction that keeps customers coming back for generations, this is the role for you.
Responsibilities- Oversee all service department operations to ensure efficient workflow and customer satisfaction
- Manage and mentor service advisors, technicians, and support staff
- Maintain and improve service processes to increase productivity and profitability
- Develop and maintain strong customer relationships to drive retention and repeat business
- Ensure compliance with company policies, safety standards, and manufacturer guidelines
- Collaborate with parts and sales departments to optimize overall dealership performance
- Prepare and manage service department budgets, forecasts, and reports
Requirements- Proven experience as an Automotive Service Manager or similar leadership role in a dealership environment
- Strong leadership skills with a track record of developing high-performing teams
- Deep understanding of automotive repair, diagnostics, and service operations
- Excellent communication and customer service skills, especially in highline environments
- Ability to manage multiple priorities in a fast-paced, performance-driven setting
- Experience with dealership management systems (DMS) such as Reynolds & Reynolds and Xtime preferred
- Valid driver's license and ability to meet company driving requirements
Benefits- Competitive salary range: $150,000-$200,000 per year, paid weekly
- Health, dental, and vision insurance plans
- Paid time off and holidays
- 401(k) retirement savings plan with company match
- Opportunities for career growth and professional development
- Employee discounts on vehicle purchases and services
- Fully air-conditioned shop
- State-of-the-art facility
- On-site air-conditioned body shop
