Excellent customer service, organizational, and negotiation skills
Self-motivated and goal-oriented
Prior proven customer service or retail sales experience
Willingness to undergo a background check and drug screen
Must be 18 years or older to comply with driving policy
Responsibilities
Assist customers entering the dealership and answer their questions
Provide timely follow-up and maintain strong customer relationships
Explain product performance and benefits, and assess customer vehicle needs
Deliver vehicles to customers, ensuring they understand features and paperwork
Stay updated on incoming inventory and its benefits to customers
Introduce customers to service department personnel to highlight service quality
Perform other duties as assigned by management
Benefits
Comprehensive training and development opportunities
Supportive team environment
Opportunities for career advancement
Employee discounts on vehicle purchases and services
Health and wellness programs
Full Job Description
Job Responsibilities:
Assisting customers who enter the dealership, answering their questions and helping them select a vehicle that is right for their needs
Provide timely follow up and maintain strong relationships with customers
Explaining product performance, application and benefits to prospects and describing all optional equipment available for customer purchase. Determine each customer's vehicle needs by asking questions and listening
Deliver vehicles to customers. The delivery process ensures that the customer understands the vehicle's operating features, warranty, and paperwork, and it lays the foundation for customer loyalty
Keep abreast of incoming inventory, features, accessories, etc., and how they benefit customers
Introduce customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
Other duties as assigned by management
Job Requirements:
2+ years of Sales or Customer Service Experience
Minimum high school diploma or GED equivalent required
Excellent customer service, organizational and negotiation skills
Self-motivated, goal orientated and enthusiastic presence in a team environment
Prior proven customer-service or retail sales experience
Willingness to undergo a background check and drug screen in accordance with local
18+ years of age or older to comply with the company driving policy
