Job Title:Automotive General Manager / Service Manager
Location: 6585 South Florida Avenue, Lakeland, United States, 33813
Job Overview:As a Manager with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person our guests see every time they invest in their vehicle. For these reasons, you play a key role in building relationships with our guests. Our Service Managers are responsible for guiding our guests through the entire repair process, keeping them informed of the status of their vehicle, and ensuring their satisfaction before they leave our facility.
The Service Manager is responsible for and has authority over all aspects of the daily operation of the business. Responsibilities include, but are not limited to, sales activities, staff management, quality of work, guest satisfaction, revenue, profit margin, and other documented goals as assigned by the Owner. All office and shop personnel report directly to the Service Manager.
Responsibilities include, but are not limited to:- Manage office and shop personnel and daily operations
- Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
- Take necessary corrective and/or disciplinary action for employee non-compliance
- Ensure quality of work, attitude, and performance meets or exceeds guest satisfaction goals
- Develop estimates and work orders
- Direct Service Writers' development of our guest estimates and work orders and assign work orders to the technicians
- Ensure selection of quality parts
- Ensure target margins are achieved
- Open and close stores on a daily basis
- Perform daily, weekly, and monthly reconciliations, audits, and report analysis. Report results to Franchise Owners and/or Operators
- Ensure all equipment is fully operational and in good working order.
- Ensure technicians have the resources needed to do their job
- Serve as the primary communications interface to the customers, before, during, and after service
- Present the best solution to properly repair our customer's vehicle in a way that is easy for them to understand
- Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
- Act in a professional manner suitable to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
- Other duties may be assigned
QualificationsQualifications:- Automotive Industry Experience: Proven background in the automotive repair industry, often requiring several years as a service advisor, technician, or assistant manager.
- Management Experience: Demonstrated leadership experience, including supervising staff, scheduling, resolving conflicts, and managing daily shop operations.
- Technical Understanding: Strong foundational knowledge of automotive systems, diagnostics, repairs, and maintenance standards to effectively communicate with technicians and customers.
- Customer Service & Communication Skills: Excellent interpersonal and communication skills to explain complex repairs to customers clearly, handle complaints, and build trust
- Computer & Software Proficiency: Familiarity with shop management software (such as Mitchell 1, RO Writer, or AllData), point-of-sale systems, and Microsoft Office tools.
- Valid Driver's License: A clean driving record and a valid driver's license to test-drive customer vehicles or move them around the shop lot.
- Sales & Business Acumen: Experience driving store revenue, managing parts inventory, reading financial statements, and hitting performance or gross-profit targets.
- Conflict Resolution & Mentorship: A track record of training and developing technicians and service advisors to improve team performance and retention.
Physical Requirements:- Being on your feet for the majority of the workday (standing, walking, etc.)
- Occasionally lifting and carrying objects over 50 lbs.
- Driving manual transmission vehicles
- Keeping a brisk work pace in a high-volume environment
- Using a keyboard and mouse several times daily
- Using a standard handset phone several times daily
Additional InformationChristian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.
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