Summary/ObjectiveThe Automation Analyst is responsible for designing, developing, supporting, and maintaining automated business processes and related applications to improve operational efficiency across the organization. This position plays a key role in workflow automation, SQL development, application support, data management, and system optimization. The Automation Analyst collaborates with business users, IT team members, and external vendors to deliver scalable, reliable, and secure technology solutions.
Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Design, develop, implement, and maintain automated business processes and workflows.
- Utilize Microsoft Power Automate and related technologies to streamline business operations.
- Test, troubleshoot, debug, and optimize automated workflows and applications.
- Develop and maintain SQL queries, stored procedures, views, scripts, and data integration routines to support automation, reporting, and business requirements.
- Support and enhance existing applications and automated processes developed in C# and .NET languages.
- Analyze, manipulate, and validate large data sets to support operational and reporting needs.
- Provide technical support for reporting solutions utilizing SQL Server and relational database technologies.
- Respond to support tickets and user requests in a timely and professional manner.
- Collaborate with external vendors and software providers on enhancements, upgrades, defect resolution, and technical troubleshooting.
- Ensure vendor-developed solutions comply with organizational standards, development best practices, and security requirements.
- Analyze system defects, identify root causes, and implement effective corrective actions.
- Document processes, technical specifications, solutions, and procedures.
The above is a description of the ordinary duties of the position. It should be expected that from time-to-time other duties, both related and unrelated to the above, may be assigned and required.
Level of ResponsibilityUnder general supervision, the Automation Analyst is responsible for identifying opportunities to improve business processes through automation and technology solutions. The position develops and maintains workflow automation, supports C#-based applications, and provides SQL development and reporting support.
The Automation Analyst works from functional requirements and technical specifications while coordinating closely with members of the IT Applications team and business stakeholders to ensure solutions meet organizational objectives.
This position has no supervisory responsibilities.
Work EnvironmentThis job operates in a professional office environment with occasional exposure to light or moderate noise.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee will constantly operate a computer and other office productivity machinery, such as a phone, calculator, copy machine, and computer printer. The person in this position needs to occasionally move about inside the office and occasionally lift up to 15 pounds.
Position Type/Expected Hours of WorkThis is a full-time position. The typical work week is 35 hours with a normal schedule of Monday through Friday, 8:00 AM to 4:00 PM. Occasional weekend hours may be required.
This is a hybrid position. After an initial training period which will be conducted fully in person, this position is expected to be in the office at least two days a week. We are located in Burlington, MA.
TravelOccasional local travel during the business day may be required.
Skills Required- Experience with Microsoft Power Automate or similar workflow automation platforms.
- Experience with Microsoft SQL Server and Visual Studio.
- Experience in C#, .NET, or other object-oriented languages.
- At least 3 to 5 years of automation experience preferred.
- Experience with technical writing and process documentation.
- Insurance industry experience or knowledge is preferred.
This job description is subject to change at any time.
