Process and Report all monthly reports accurately and timely.
Process performance and coaching reviews as necessary and required by Ultimate.
Build and maintain employee recognition process to drive hard work.
Recruit, interview and hire new staff as required.
Train new hires regarding company policy, procedures, and SOPs.
Process all new hire paperwork and documents timely and accurately.
Promote safe/clean working conditions and well stocked vans with mobile fleet and respective shop areas.
Ensure proper usage of market fleet, fleet maintenance, and fuel card usage.
Enforce all company policies and standard operating procedures. Document and report situations and coach employees when these policies and SOPs are not met to director and HR.
Build action plan and follow up timeline for any incidents, performance issues, or other non-compliance of company policies.
Report and thoroughly document any accidents or events related to customers or employees timely to Director and HR.
Ensure Employees maintain and use proper Personal Protective Equipment (PPE) and related safety equipment.
Participate in external marketing and team building activities as requested.
Manage vendor performance respective to run fulfillment, returns performance, communication, etc.
MARKET PROFITABILITY:
Evaluate monthly financials to review market financial performance including profit $ to plan, profit % to plan, return rate, return $ cost, Electronics labor margin, parts margin, misc. margin, etc.
Ensure Technicians are using time tracking application Quickbooks time or equivalent.
Work collaboratively with call center to ensure market profitability to plan.
Monthly review of monthly selling expense including fuel cost, shop supplies, small tools, etc. for accuracy.
Perform market survey on competitors to ensure competitiveness.
SKILLS/REQUIREMENTS
Minimum of 5 years of Field Experience Required
The hours for this role may vary daily depending on workload. You must have flexibility to work as needed.
Proven leadership and track record of employee development
Ability to read and understand financial (P&L) statements required
Ability to travel up to 25%
Must have valid a driver's license and be eligible for insurance coverage
Working knowledge of Point of sales system and TEAMS management system
Advanced skills in Microsoft Office, including Word, Excel, Outlook and PPT.
Ability to read and interpret documents such as repair procedures, safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to work beyond normal business hours to ensure all job description responsibilities are met timely and accurately.
BEHAVIORS/COMPETENCIES
Integrity
Respect and accountability at every level and every interaction
Customer Service
Provide the highest level of customer service while building customer satisfaction and retention
Innovation
Develops and displays innovative approaches and ideas to our business
Teamwork
Contributes to building a positive team spirit
Supports everyone's efforts to succeed
PHYSICAL DEMANDS & WORK ENVIRONMENT
Frequently required to stand
Frequently required to walk
Occasionally required to sit
Frequently required to use hands and fingers
Frequently required climb, balance, bend, stoop, kneel or crawl
Continually required to talk or hear
Continually required to lift/push weights up to 100 pounds
Must be able to pass a background, drug, and motor vehicle screening.
