What we are looking for: indiGO Auto Group's Audi Rancho Mirage dealership is seeking a full-time Service Advisor to join our state-of-the-art facility. This is a great opportunity to work for an exciting company in a fast-paced environment.
This is what we offer: - Opportunity to work in a cohesive and supportive team environment
- Comprehensive insurance plans - medical, dental, vision, life insurance, health savings account, and flexible savings account
- 401(k) plus match
- Unlimited professional training opportunities
- Paid vacation days, sick days, and holidays
- Opportunity for advancement in a growing company
- Brand new, state-of-the-art facilities and equipment
Here is what an ordinary day of work may look like: - Greet customers and carefully record the customer's concerns to generate an accurate work order.
- Track the status of open repair orders during the day keeping both the customers and dispatcher updated with approvals and delays.
- Obtain the training necessary to know what is covered under warranty for each franchise.
- Perform regular and scheduled contacts with previous customers and make appointments for maintenance items.
- Make sure all customers have been notified when ordered parts arrive and schedule an appointment to have the work done.
- Close tickets and notify customers when their vehicles are ready for pickup.
- Explain repair order charges to customers and promptly notify the service manager of any customer service problems.
- Strive to meet management's metrics for sales per repair order, total gross profit, repair orders per day, and customer satisfaction scores.
The opportunity is for you if you have: - Minimum of 5 years• experience in a service advisor role strongly preferred.
- Proven track record of CSI and sales history, preferably with a luxury dealership
- Excellent verbal and math skills. These skills may be tested and evaluated.
- Ability to be insured to operate a motor vehicle.
Pay Range for this role is: $65,000 - $250,000 per year
Employee will be compensated through a combination of hourly pay and commissions/ bonuses, which will vary based on productivity.
This job description in no way implies that the duties listed here are the only ones the employee may be required to perform. The employee is expected to perform other tasks, duties, and training as dictated by their supervisors.
