Job SummaryManages road and terminal operations within an assigned geographic or functional area to ensure safe, compliant, and efficient rail service. Provides leadership to front-line managers and operational employees by setting expectations, monitoring performance, enforcing operating rules, and coordinating resources across functions. Accountable for operational execution, employee safety, regulatory compliance, and service delivery outcomes in alignment with organizational objectives. This position is accountable for the safe and efficient movement of trains and for the oversight/leadership of first-line managers and train and engine crews assigned to Washington Terminal. This position works heavily with Mechanical, Stations, Customer Service and IMCS departments. This position will focus on operational performance within Washington Terminal, including Initial Terminal Performance, Through-Train Performance, and train make-up.
Essential Functions• Direct and manage day-to-day road and terminal operations, including train assembly, equipment utilization, and execution of operating plans to meet service, safety, and reliability targets.
• Lead, coach, and hold accountable subordinate managers and operational employees; support workforce planning, hiring, training, qualification maintenance, and performance management in accordance with company policies and labor agreements
• Ensure adherence to operating rules, safety policies, and applicable regulatory requirements; investigate incidents, address non-compliance, and implement corrective actions to mitigate operational and employee risk.
• Responds to service disruptions, emergencies, and abnormal operating conditions within the area of responsibility; make timely decisions to minimize operational impact and restore service
• Partner with internal (e.g., Mechanical, Customer Service, Infrastructure/Maintenance) and external (carrier railroad managers) stakeholders to resolve operational constraints, improve processes, and support continuous improvement initiatives.
Minimum Qualifications- Bachelor's Degree or equivalent combination of education, training and/or relevant experience.
- Plus 7 years of relevant work experience.
- Demonstrated experience with train operations, crew base, crew management, operations, train handling and service delivery.
- Qualified or ability to be qualified on the physical characteristics for Washington Terminal
Preferred Qualifications- Bachelor's Degree or equivalent combination of education, training and/or relevant experience.
- Plus 9 years of relevant work experience.
- Experience with Power BI or Tableau
- Leadership experience
Knowledge, Skills, and Abilities• Proficiency in managing day-to-day train assembly, equipment handling, and executing the Operating Plan for a terminal, ensuring smooth operations and adherence to schedules
• Ability to analyze operational data and real-time conditions, exercise judgment under pressure, and make sound decisions with operational, safety, and workforce impact in mind.
• Strong aptitude for collaborating closely with leaders from various departments such as Road Operations, Customer Service, Mechanical, and Infrastructure Maintenance & Construction Services (IMCS), fostering effective communication and teamwork to maintain service quality and infrastructure stability
• Demonstrated ability to lead through front-line managers, address performance and conduct issues, and maintain productive labor and employee relations
• Thorough knowledge of rail operating practices, terminal and road operations, and supervisory principles sufficient to manage complex, regulated operations
• Effective verbal and written communication skills to convey expectations, document decisions, and collaborate across organizational boundaries.
Environmental Conditions/Physical DemandsThe salary/hourly range is $113,200.00 - $146,664.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee's assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee's base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.
Health and WellbeingFinancial and RetirementWork and Family Life SupportHealth, Dental, and Vision Insurance401K with Employer MatchGenerous Paid Time Off Wellness ProgramsRailroad Retirement BenefitsPaid Caregiving Days and Backup CareHealth Savings AccountPublic Service Student Loan ForgivenessFertility and Family Building BenefitsNo-cost Personal Health AdvocateStudent Loan AssistanceAdoption and Surrogacy AssistanceMedical Plan Opt-out CreditTuition and Education ReimbursementPaid Family Leave Life InsuranceRail Pass Privileges Short- and Long-term Disability InsuranceEmployee Assistance Program No-cost Financial Advisor SessionsCommuter and Flexible Spending Accounts
Learn more about our benefits offerings here.
Requisition ID:167401
Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered:No
Travel Requirements:Up to 25%
