Position Title: Associate Vice President of Community Management
Location: Irvine, CA
Reporting To: Division Senior Vice President
Status: Exempt, Full-Time
Salary: $100,000-$105,000
EMPLOYEE OWNER POSITION PURPOSE:
This is a leadership opportunity for an experienced community association professional who is passionate about supervising, training, and developing a team of Community Managers at various levels in their career. The Associate Vice President Community Management will play a vital role in evaluating client's needs, coaching, and guiding staff to their highest potential.
JOB DUTIES AND RESPONSIBILITIES:
• Manages production levels of team and provides oversight to ensure all team members are meeting client deadlines
• Generally manages a team of 7-15 community management professionals
• Heavily supports the training of Community Managers, ECAM and/or Regional Manager and support team roles in system functions and processes
• Maintains availability to team members to support questions, and on-going training and professional development
• Holds recurring touch base meeting with team members to oversee work product and client concerns
• Evaluates client needs to ensure proper team placement and resource allocation
• Participates in Division Leadership and marketing presentations to potential new clients
• Takes proactive actions in managing client escalations to resolution
• Coordinate and lead recurring team meetings
• Conduct Board of Director and Committee orientations and ongoing training
• Attend, participate in, and provide updates regarding management team initiatives during department meetings (to all levels of staff)
• Manages employee related escalations and performance discussions to resolution
• Regularly reviews work product of team via available reporting, time tracking system, or board packets to ensure Trust standards are being followed
• Conducts regular client surveys and analyzes results to ensure optimal client satisfaction and retention
• May participate in Trust webinars or board training initiatives
• Maintain, foster, and improve successful vendor relations
• Proofread mass communications to ensure accuracy and consistency
• Represent the Company at designated meetings and formal functions
• Other duties and special projects as assigned
QUALIFICATIONS:
• 3+ years of supervisory experience
• 3+ years of community management experience
• Strong analytical, organizational, and problem-solving skills
• High School Diploma (or equivalent); Associate's or Bachelor's Degree preferred
• Ability to identify and prioritize tasks
• Skilled communicator, able to support training and answer questions of team members
• Ability to read and discern information from Association governing documents in order to maintain system information
• Ability to leverage all available resources to solve problems
• Ability to analyze information relating to team member performance and identify action plans as needed
• Partner with team members to troubleshoot complex community challenges
• Drive client retention through professional delivery of client deliverables from team members
• Leadership and supervisory skill set including the ability to educate and coach team members
• Ability to drive employee engagement for remote and hybrid-remote team members by maintaining recurring structured touch base discussions, team-building activities, and reward systems
• Ability to utilize technology including phone systems, reports, and office equipment to efficiently discharge tasks in accordance with Trust standards
• Experience with Microsoft Office suite of products
• Ensure employee retention through mentoring, encouragement, and positive relationship building
• Solid knowledge of Microsoft Outlook, Excel, and Word
• Excellent written and verbal communication
• Professional and respectful demeanor with all staff and guests at all times
SPECIAL POSITION REQUIREMENTS:
• Must have reliable transportation to conduct client site visits and be available for evenings and occasional weekend meetings
• Must have and maintain a valid driver's license, vehicle insurance, and driving record in compliance with Company policy
• Must be able to drive in the dark if required
ESSENTIAL FUNCTIONS:
• Use standard office equipment, including: computer, phone, copier/scanner, etc.
• Be stationary for periods of time
• Relocate up to (25) pounds
• Travel to and from offsite locations
SUPERVISES OTHERS:
• Based on size and complexity of region, team may include a combination of the following positions: Regional Manager, Executive Community Association Manager, Relationship Manager, Sr. Community Association Manager, Community Association Manager, Assistant Community Association Manager(s), Community Support Specialist(s), and/or Compliance Inspector
SCHEDULE & TRAVEL:
• Monday-Friday from approx. 8:00 am-5:00 pm
• This position may require occasional long hours to meet business needs
TMT reserves the right to modify this job description at any time based on business need.
