Associate Supervisor, InvoicingLocation: Leesburg, VA, Allendale, NJ or Remote
Company: VB Spine
As an
Associate Supervisor, Invoicing, you'll lead the day-to-day operations of the Invoicing team - providing coaching, workload management, quality oversight, and operational support while serving as the primary escalation point and driving process improvements that support timely revenue recognition.
What You'll Do:- Lead, coach, and develop Invoicing Analysts to achieve departmental goals
- Balance workloads in partnership with management to ensure equitable distribution and timely completion of work
- Serve as the primary escalation point for complex billing and invoicing issues
- Monitor team productivity, quality, and service levels while providing ongoing feedback
- Drive accountability for individual and team performance
- Partner with Sales, Customer Service, Operations, Accounts Receivable, and other internal stakeholders to resolve barriers impacting invoicing
- Monitor aging orders and ensure timely resolution of outstanding issues
- Analyze reporting to identify trends and improvement opportunities
- Support training, onboarding, and continuous development of team members
- Continuously improve processes while maintaining accuracy and compliance
- Drive timely revenue recognition through operational excellence
What You Bring:- Experience leading or mentoring employees preferred
- Strong understanding of order management, invoicing, billing, or revenue operations
- Excellent communication and conflict-resolution skills
- Strong analytical and organizational abilities
- Ability to prioritize multiple competing priorities in a fast-paced environment
- Advanced problem-solving and decision-making skills
- Experience with ERP systems (JD Edwards preferred) and Microsoft Excel
- A leadership style that leads by example, holds self and others accountable, removes roadblocks, builds strong cross-functional partnerships, and focuses on continuous improvement
Compensation:Pay for this role is competitive and based on experience, qualifications, and performance. The typical pay range for this position is $82,000.00 - $90,000.00 annually, with potential for bonuses and incentives plus benefits. Final compensation is determined on a case-by-case basis and considers a variety of factors including experience level, leadership experience, and market conditions.
Benefits include:- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO) and holidays
- Ongoing training and professional development opportunities
- Opportunity to grow within a fast-paced, dynamic company
