Job Purpose & ScopeResponsible for the design, development, and implementation of the ServiceNow solutions that support enterprise technology, operational, and risk initiatives.
Essential Job Functions- Designs, develops, and maintains ServiceNow applications and modules, particularly within the IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM) suites.
- Configures ServiceNow workflows, business rules, User Interface policies, and client scripts to meet business requirements.
- Integrates ServiceNow with external systems using REST/SOAP APIs and MID servers.
- Ensures platform stability, performance, and security through proactive monitoring and maintenance.
- Maintains documentation for configuration, customizations, and integrations.
- Stays current with ServiceNow releases and best practices to recommend platform improvements.
- Offers technical support and troubleshooting assistance to ServiceNow users.
Knowledge, Skills & Abilities- General knowledge of the ServiceNow platform, including configuring application development, integration, and automation.
- General knowledge of ServiceNow ITSM, ITOM, and/or ITAM modules for implementation and configuration or customization.
- General knowledge of Information Technology Infrastructure Library (ITIL) v4 framework.
- Ability to apply analytical and problem-solving skills with the ability to identify and assess risks and develop preventative measures.
- Ability to work under general supervision.
- Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
- Ability to demonstrate excellent and effective customer service skills.
- Ability to maintain confidentiality.
- Ability to work effectively and demonstrate flexibility in a continually changing environment.
- Ability to demonstrate attention to detail.
- Ability to communicate effectively both verbally and in writing with all levels of the organization, including technical and non-technical stakeholders.
- Skill in using computer and Microsoft Office products, including Word, PowerPoint, and Excel.
Basic Qualifications- Bachelor's degree in computer science or related field, or commensurate work experience, required .
- 3+ years of work experience in ServiceNow development, with specialty in CMDB and the ITSM and IT Asset Management modules, required.
- Professional certification or training in ITILv4, ITSM, ServiceNow CSA, ServiceNow Certified Application Developer, or ServiceNow Implementation Specialist, preferred.
Job ExpectationsOperate customary equipment and technology used in a business environment, with or without accommodation.
Notes: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
This position is not eligible for employer-sponsored work authorization or immigration assistance. Applicants must be able to maintain authorization to work in the United States without current or future sponsorship by Bank OZK.
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