Associate Salesforce Administrator

Associate Salesforce Administrator

Billerica, MA - Hybrid

ROLE SUMMARY:

We are looking for an Associate Salesforce Administrator to join our IT organization and support Salesforce and related commercial applications. This hands-on, early-career role provides day-to-day Salesforce administration, user support, operational maintenance, and configuration support. You will partner with business stakeholders and senior Salesforce leadership to keep the platform secure, reliable, scalable, and aligned with business processes and Salesforce best practices.

WHAT YOU'LL DO:

• Serve as a primary point of contact for Salesforce support requests, providing Level 1 and Level 2 support and escalating complex issues as needed.
• Administer Salesforce users, profiles, permission sets, permission set groups, public groups, queues, and role assignments.
• Troubleshoot access issues, permissions, validation rules, Flow errors, page layouts, reporting discrepancies, and standard Salesforce functionality.
• Configure and maintain page layouts, Lightning Record Pages, custom fields, picklists, record types, queues, and related metadata.
• Build and maintain Salesforce reports and dashboards that improve operational visibility and support business decision-making.
• Support routine system administration, data imports, data cleanup, data quality reviews, testing, release validation, and user documentation.
• Partner with business users and senior Salesforce leadership to improve adoption, support process improvements, and maintain Salesforce best practices.

BASIC QUALIFICATIONS:

• 1-3 years of hands-on Salesforce administration experience, preferably with Sales Cloud, Service Cloud, or another business-critical Salesforce environment.
• Salesforce Certified Administrator certification, or active progress toward certification with the ability to obtain it within 6 months of hire.
• Bachelor's degree and/or equivalent years of experience

PREFERRED QUALIFICATIONS:

• Salesforce Certified Platform App Builder certification, Trailhead progress, or Superbadge experience.
• Experience with Salesforce Flow, Data Loader, Salesforce Inspector, sandbox testing, release validation, or change management.
• Experience supporting Sales Cloud, Service Cloud, commercial operations, customer support, or revenue-related workflows.
• Experience in life sciences, healthcare, technology, SaaS, commercial operations, or another regulated or process-driven environment.
• Experience supporting end users in Salesforce, CRM, commercial applications, or another business application environment.
• Working knowledge of Salesforce Lightning Experience, user setup, access management, reports, dashboards, and standard configuration.
• Familiarity with Salesforce security concepts, including profiles, permission sets, roles, sharing concepts, and least-privilege access principles.
• Strong troubleshooting, customer service, communication, documentation, and attention-to-detail skills.

EXPECTATIONS, COMPETENCIES, SKILLS & ABILITIES:

• Work model: Hybrid; this role is based in Billerica, MA and requires three days on-site each week. Candidates should be within a reasonable commuting distance and comfortable working across on-site and remote settings.
• Travel: No regular travel requirement specified.
• Physical requirements: No role-specific lifting requirement specified.
• Demonstrated analytical problem-solving, clear written and verbal communication, attention to detail, customer service, documentation, and follow-through.
• Ability to manage multiple requests in a fast-paced environment while maintaining security, confidentiality, governance standards, and an ongoing commitment to Salesforce learning.

WHY YOU'LL LIKE WORKING WITH US:

Our Technology:
From discovery to diagnostics, Quanterix's ultrasensitive biomarker detection is fueling breakthroughs only made possible through its unparalleled sensitivity and flexibility. Simoa® technology has delivered the gold standard for earlier biomarker detection in blood, serum or plasma, with the ability to quantify proteins that are far lower than the Level of Quantification (LoQ). Our industry-leading precision instruments, digital immunoassay technology and CLIA-certified Accelerator laboratory have supported research that advances disease understanding and management in neurology, oncology, immunology, cardiology, and infectious disease.

Akoya Biosciences, a Quanterix company, is The Spatial Biology Company®-bringing tissue context to life through high-resolution, single-cell imaging. Akoya's spatial phenotyping platforms help researchers visualize and measure how cells organize and interact within tissue to influence disease progression and therapeutic response. From discovery through clinical research, Akoya offers a full continuum of solutions, including PhenoCycler®, PhenoImager® Fusion and HT, and PhenoCode™ Panels. As part of Quanterix, Akoya complements a leading portfolio of ultra-sensitive biomarker detection technologies, together enabling a more complete view of biology and disease across both tissue and blood.
Our Commitment to Employees:

At Quanterix, our values are based on: Team, Innovation, Customer and Owner.
Team: Challenge assumptions, not the person. Respect diversity of thought and hold ourselves to lofty standards.
Innovation: Stay curious, experiment, create and change.
Customer: Prioritize and celebrate these pioneers by doing our best to deliver on commitments.
Owner: Act with high integrity and in the best interest of Quanterix. Take measured risks and learn from their successes and failures.

We reward and recognize our employees by offering competitive compensation and a 401k plan with employer match, as well as competitive health, dental, and vision benefits for employees and their dependents. We also offer an unlimited vacation policy to all exempt employees, and a generous PTO policy for non-exempt employees. All employees are eligible for equity, employee stock purchase plan, a performance bonus, and 1:1 financial counseling/planning. We also offer Tuition Assistance. We have a free, state-of-the-art onsite fitness center for all employees. To keep you fueled up, we provide onsite employees free snacks and drinks every day!
Pay Range: $80,000 - $95,000 per year