About the RoleReporting to the Head of Payer Strategy, the Associate Project Manager will support Trial Library's payer and employer partnerships and make sure partners have a smooth experience from launch onward. This is a hands-on, client-facing role that requires cross-functional collaboration. You will be the day-to-day point of contact for active health plan and employer partners and keep every partner informed, supported, and engaged.
Your Responsibilities:- Serve as the main day-to-day contact for active health plan and employer partners: keep regular communication going, share updates, and gather feedback.
- Lead implementation and launch of new partnerships, including eligibility file setup, referral pathways, member communication plans, and integration with existing care management or benefits programs.
- Own all partner inquiries and troubleshooting, resolving issues quickly.
- Work cross functionally with the operations, provider partnerships team, and products team leading efforts to ensure all client deliverables are executed on time and with superior quality in mind.
- Deliver timely, accurate reports to partners on Trial Library's performance, including member outreach, engagement, navigation, trial matching, and enrollment outcomes.
- Help the Head of Payer Strategy develop value and ROI reporting that shows the clinical and economic impact of partnerships.
- Prepare and lead partner presentations, from program launch to quarterly business reviews and renewal conversations.
- Oversee all partner-facing materials, including member communications, benefit collateral, co-branded outreach, and performance documentation.
- Track account health and flag chances to expand or renew to the Head of Payer Strategy.
- Help build scalable processes for partner onboarding, reporting, and account management.
- Make sure partner communications and data handling follow HIPAA and contract requirements.
- Stay current on Trial Library's product offering and value for health plans, employers, and their members.
Your Requirements:- 3-5 years of experience in health plan operations, employer benefits, care management, healthcare account management, or customer success.
- Experience with payer or employer reporting needs, such as engagement and utilization metrics, outcomes, and value or ROI reporting.
- Familiarity with health plan operations, employer-sponsored benefits, or population health programs.
- Working knowledge of HIPAA and handling protected health information (PHI).
- Strong organizational and project management skills, with the ability to manage multiple partners at once.
- Excellent written and verbal communication skills, with a high level of professionalism with internal and external stakeholders.
- An analytical approach, comfortable using data to drive action and tell a clear story.
- A bias toward action, stepping in before issues arise.
- Able to work autonomously.
- Adaptable and comfortable working in a fast-paced, early-stage startup.
Nice to Have:- Experience in healthcare technology, digital health, or a high-growth startup.
- Familiarity with oncology, clinical trials, precision medicine, or patient navigation.
- Experience supporting value-based care programs or payer partnerships.
- Experience with CRM and reporting tools (e.g., Salesforce, HubSpot, Tableau, Looker).
$108,000 - $135,000 a year
Compensation & On-Site RequirementThis is a hybrid role based in San Francisco, CA, with a requirement of three days per week in the office; Wednesday, Thursday, and Friday. The salary range for this position is $108,000-$135,000 per year and reflects a good faith estimate of base pay for candidates working in this location. Final compensation will be based on experience, skills, and qualifications.
Our Benefits & Perks- Health & Wellness: Comprehensive medical, dental, and vision coverage for employees and eligible dependents, along with disability, life, and supplemental insurance options designed to support your overall well-being.
- Time Off & Workplace Support: Flexible paid time off, observed company holidays, and a one-time home office stipend to help you create a productive and comfortable remote workspace within our hybrid environment.
- Financial & Lifestyle Benefits:401(k) program, pre-tax HSA and FSA options, commuter benefits, financial wellness resources, and access to legal protection plans to support both short- and long-term planning.
- Additional Support & Voluntary Benefits: Access to voluntary benefit offerings including pet wellness support, domestic partner coverage, and additional programs that support the diverse needs of our team members and their families.
Our Interview ProcessOur interview process typically includes four stages, followed by reference checks and an offer. Depending on the role, particularly for technical or senior positions, the process may vary slightly and can include a technical assessment, case study, presentation, practical exercise, additional interview conversations, or conversations with members of our leadership team and investors.
