JOB SUMMARYWe are currently looking for an Associate, North America Wholesale Operations to join the Le Labo North America team.
As part of the sales department, this role will support the rapid growth of the wholesale channel, ensuring effective development and performance of our bricks & mortars doors while supporting through the daily operational enhancements. In this position, the Associate, NA Wholesale Operations will be partnering closely with retail partners and act as a key support to the field and sales teams in North America. He/She/They will report to the Assistant Manager, NA Wholesale Operations.
This role is based in our Williamsburg, Brooklyn office.
PRIMARY RESPONSIBILITIESPURCHASE ORDER MANAGEMENT
- Lead management of Purchase Orders from retailers: track and report weekly order levels to ensure forecast alignment.
- Analyze each PO identifying call outs and opportunities (wrong skus, incorrect prices, wrong U/P, rejections) address and follow through with the responsible stakeholders to ensure proper placement. Save each PO in share point for the field team to reference.
- Own the listing and exclusions master list in partnership with the event management team. Confirm all skus and locations are correctly placed in the tracker.
- Manage the OOS list, share with NA wholesale team available items for replenishment and ensure retail partners orders. Collaborate with supply chain team on any OOS urgent scenarios to track when back in stock.
- Manage field team stock callouts and investigate each situation accordingly to identify and address inventory needs.
NEW PRODUCT / PROGRAM LAUNCHES
- In partnership with the Assistant Manager and Online team, prepare new launch templates and presentation for retail partners, providing information to retailers within the 12 weeks' timeline to ensure successful set up.
- Anticipate new launches and schedule all factors needed, showcasing organizational skills to ensure success. Work with internal teams to project manage receipt of this information, always ensuring accuracy with any updates and communication with retailers.
- Own new launch set up process; collaborate with event management on timeline, plan for any additional shipments needed to help support new launches such as samples and additional collateral.
- Work cross functionally with online team and product development to provide any samples needed for marketing purposes in a timely manner.
- Manage special orders when needed to support new launch plan and in store activations. Keep all parties updated with shipment through B2B. Track shipments and alert respective parties of the delivery.
- Create reporting on the success of new launches.
NEW OPENINGS
- Manage the execution of new door openings.
- Coordinate the scheduling and delivery of free supplies.
- Help track opening POs to ensure proper delivery.
STOCK & ACCOUNT MANAGEMENT
- Manage the monthly shipments of non-saleable goods (collateral, samples, counter packaging) to counters across Wholesale partners. Ship via passport, ensure proper communication to field team on any late or out of stock items.
- Manage relationships with key specialty stores and partners in North America. Ensure smooth PO placement, and follow up with shipping details (rejections, OOS units). Partner with Assistant manager on any forecasts needed to be provided to Demand planning for future shipments.
- Offer best in class customer service to our partners.
- Create and manage weeks of supply tool in partnership with Assistant Manager. Convey all necessary stock call outs to retail partners.
SALES TRACKING
- Report retail sales by door weekly for major and specialty accounts.
- Create sales report per retailers per sku, quarterly.
- Support any adhoc analytical data request when necessary for the channel.
OPERATIONS
- Oversee lab supply inventory across all brick-and-mortar locations and coordinate replenishment orders as needed.
CHAMPION AND STEWARD Le Labo VALUES- Commit to broader responsibility & accountability for sustainability, diversity & inclusion while staying true to the Le Labo mission.
- Demonstrate kindness and respect, empathy, inclusion, and humility, and ensure these are at the core of all interactions.
- Embody the values of the manifesto through our actions, and drive accountability for contributing to the growing internal culture of Le Labo.
- Create value and positive impact across all elements of our Brand, operations, teams, partners, and the broader world.
- Exude passion for Le Labo and deeply appreciate, understand the Brand DNA
QUALIFICATIONS & SKILLS- 3+ years of experience in retail operations, account management or similar field
- Extremely detail-oriented, highly organized, superb project management skills, and ability to multi-task in a fast-paced, deadline-driven environment
- Team player
- Strong verbal and written inter-personal communication skill
- Excellent problem-solving skills and ability to complete tasks within set timeframes
- Self- starter and ability to work independently
- Proficient knowledge of Power Point and Excel (advanced formula, Pivot Table, V-Lookup, Conditional formatting)
- Proficiency in retail math and financial analysis
- Experience with SAP a plus
- NY-based resident with ability to be in office 3 days a week/warehouse in Brooklyn as needed
Pay Range:The anticipated base salary range for this position is
$66,300.00to $96,050.00. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with the possibility for overachievement based on performance and company results.
In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.
