Associate Market General Manager

ChenMed, LLC • $166K — $238K *

Norfolk, VA 23503In-Person

Healthcare

5 - 7 years of experience

Reposted 1 month ago

Job Overview by Ladders

Qualifications

Bachelor's degree in business, healthcare or public administration, finance, economics or a related field (or equivalent experience)
Minimum 5 years’ experience in healthcare administration or related field
Minimum 2 years of direct management experience in a customer service environment
Experience in managing multi-million-dollar P&L accounts is highly desired
Strong relationship management skills and business acumen

Responsibilities

Oversee day-to-day operations of multiple medical centers with a combined budget of over $50M
Develop and implement strategies for operational excellence and growth
Lead training and development initiatives for center leaders
Collaborate with the Regional President on high-quality service delivery
Monitor key operational outcomes to meet regulatory and customer expectations
Coach and mentor operational teams to align with business needs
Conduct regular assessments of patient flow and overall center operations

Benefits

Comprehensive health insurance plans
Retirement savings plans with company contributions
Paid time off and paid holidays
Employee wellness programs
Opportunities for professional development and advancement

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Full Job Description

The Associate Market General Manager directs and administers the day-to-day operations of multiple medical centers. The incumbent is responsible for the overall performance of the operational, economical, and people-related center level goals. They lead in providing overall direction to the operation and administrative aspects of the market, utilizing the related resources associated within the Centers. The incumbent will partner closely with the centers' clinical leadership to ensure patient care, service and clinical metrics, goals and objectives meet and/or exceed expectations. They are a servant leader who provides leadership to multiple teams to ensure growing the business and owning a profit and loss budget at each Center.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
Owns and operates an average annual budget of over $50M for multiple medical centers, staffing up to 150 employees and regularly servicing up to 10,000 patients per year.
Owns and operates the design, development, and implementation of the ongoing strategy for operational excellence and growth within the centers. Ensures all goals are being met/exceeded regarding the overall patient experience. Partners with market leaders to execute their business plan and meet their growth and financial objectives by ensuring action plans are generated and followed.
Responsible for Training and Development of Center leaders and ensuring that those leaders are in constant development and being coached for future upward mobility.
Partners with the Regional President to provide management support in the oversight and execution of high-quality, cost-effective and VIP service for clinical outcomes that align with the organization.
Manages execution of key operational outcomes to ensure customer, provider and regulatory expectations are met/exceeded. Coordinates and interfaces with various COEs to ensure the appropriate resources are available to the market.
Oversees communications verbalizing of a clear understanding and ownership of key scorecard measurements and of total quality measures and initiatives.
Mentors, coaches, and develops operation teams in the market. Grows the team to match the needs of the business.
Aids in customer resolution responses and educates management on appropriate responses. Handles escalated issues and determines proper issue resolution.
Leads growth strategy for each center around disenrollment.
Leads people, coordinates, and inspires the teams and achieves results under challenging circumstances.
Works comfortably with financial statements, and financial concepts, in a service organization.
Monitors office communication and performance to ensure that center leaders, front desk, referrals, and care teams operate in an efficient, accurate and customer-focused manner.
Collaborates with center leaders to conduct performance evaluations of team members and complete any required disciplinary actions.
Monitors the number of patients and wait times to ensure proper flow of patients from check-in through appointment to check-out.
Ensures accuracy of all incoming and outgoing information including supplies, invoices, billing requests and patient records.
Works in partnership with others in developing strategies to increase and retain membership.
Applies a bias towards frugality and creativity when it comes to problem solving for operational challenges, seeking to improve people, process, and systems resolutions before increasing costs and complexity.
Utilizes a keen sense of business acumen that assists with understanding the business.
Collaborates with leaders in relation to strategic business planning.
Demonstrates an astute sense of ownership; the successful incumbent drives centers success from all dimensions - people, finance, service, growth, and outcomes, as if they owned the organization.
Maintains an awareness of the competitive healthcare environment; actively drives retention and ensures that the level of service exceeds all other healthcare providers.
Works with clinical providers to help schedule meetings with patients and/or write letters to/for them.
Reviews reports to ensure target metrics are achieved and processes are being followed.
Conducts walk-through of the Centers to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc.
Performs other duties as assigned and modified at manager's discretion.
KNOWLEDGE, SKILLS, AND ABILITIES:
Highly developed business acumen and relationship management/building skills
Advanced knowledge of business and management principles involved in strategic planning, resource allocation, human resource modeling, leadership technique and operations
Possesses the knowledge, understanding, experience, skills, and abilities commensurate with managing an entity that equals or exceeds $40M in annual revenue.
Superior knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
Knowledge and implementation of regulatory requirements and laws that govern clinic activities
Exceptional record of accomplishment of driving revenue growth and controlling expenses
Ability to effectively leverage business and organizational knowledge within and across functions
Skilled in negotiating; able to effectively influence executives, leaders, and all levels within the organization in matters of transformational change and operational optimization
Exceptional written and verbal communication skills
Exceptional organizational and management skills, including the handling of multiple projects simultaneously and meeting tight deadlines
Keen understanding of business controls and operations
Must possess a high degree of emotional intelligence and integrity; driven and focused work ethic
Passionate about serving others with VIP experiences; ability to naturally engage and connect with others
Self-starter with the ability to think creatively and work effectively
Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint, and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software
Ability and willingness to travel locally, regionally, and nationwide up to 50% of the time; ability to travel regionally and nationwide up to 10% of the time.
Spoken and written fluency in English
This job requires use and exercise of independent judgment

EDUCATION AND EXPERIENCE CRITERIA:
Bachelor's degree in business, Healthcare or Public Administration, Finance, Economics or a related field OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis required
MBA or master's degree in healthcare or public administration or a related discipline preferred
A minimum of 5 years' healthcare administration, budget management, finance or closely related industry work experience required
A minimum of 2 years direct management/leadership experience within a customer/client service environment required
Experience managing a diverse group of functional area professionals strongly preferred
Experience managing and overseeing a multi-million-dollar P&L account highly desired

PAY RANGE:
$166,652 - $238,075 Salary
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.

EMPLOYEE BENEFITS

https://chenmed.makeityoursource.com/helpful-documents

#LI-Onsite

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About ChenMed, LLC

ChenMed, LLC is a privately held healthcare company founded in 1985. The company provides primary care services to seniors through a network of medical centers in Florida, Georgia, Illinois, Kentucky, Louisiana, Ohio, Pennsylvania, and Virginia. ChenMed's medical centers offer personalized care, including same-day appointments, on-site lab services, and transportation to and from appointments. The company's physicians are trained to treat complex medical conditions and work closely with patients to manage chronic diseases. ChenMed has been recognized for its innovative approach to healthcare and has received numerous awards for quality and patient satisfaction.

Learn more about ChenMed, LLC

Size

3,000 employees

Industry

Healthcare

Founded

1985

* Ladders Estimates

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