About the RoleDoorDash's marketing product operations team is the connective tissue between our Retention Marketing organization and the tools, systems, and data that power it. As an Associate Manager on CRM Automation, you'll own developing the AI-powered automation that helps our Campaign Operators build, edit, QA, and monitor CRM campaigns faster and with fewer errors across every audience we serve.
You'll partner closely with Campaign Operators to find where manual work slows them down. You'll use these learnings to then partner with our Martech team to design, ship, and scale internal AI-enabled tools and workflows that remove it. This is a highly cross-functional, builder-oriented role for someone who wants to own CRM automation end-to-end.
You're excited about this opportunity because you will...- Own and evolve the CRM automation roadmap, using DoorDash's internal AI tools to help Campaign Operators build, edit, QA, and monitor campaigns more efficiently
- Identify high-effort manual steps in campaign build and edit workflows and design AI-assisted automations to replace them
- Apply AI to campaign QA and ongoing monitoring so issues are caught early and surfaced quickly across all audiences
- Partner cross-functionally with Campaign Operators, Marketing, Martech, and Product to define requirements and prioritize what to automate next
- Track and report on adoption, time saved, and campaign error rates to demonstrate the impact of automation
- Build documentation, SOPs, and training that help Campaign Operators adopt new tools and workflows with confidence
We're excited about you because...- 4+ years of experience in marketing technology, marketing operations, CRM marketing, program management, or a similar operational role at a technology company
- Hands-on experience building, editing, or operating CRM campaigns in marketing automation platforms (Braze, Salesforce Marketing Cloud, Iterable, Responsys, or similar)
- Fluency with AI tools (e.g., ChatGPT, Claude, Copilot) and a demonstrated ability to apply them to automate repetitive work
- Demonstrated ability to coordinate cross-functional projects - defining milestones, managing dependencies, and keeping stakeholders aligned
- Comfort working with data to track adoption and efficiency metrics and surface insights; experience with dashboards or basic SQL a plus
- Strong written and verbal communication skills - able to translate technical automation into plain language for campaign operators
- Detail-oriented with a high bar for quality; you notice what's missing before others do
Nice to Have- Experience building automations or workflows with AI tools, scripts, APIs, or low-code/no-code platforms
- Experience working across multiple brands/audiences (e.g., consumer, B2B, international)
- Basic SQL knowledge for querying campaign or usage data
- Experience writing internal documentation, training materials, or adoption playbooks
We expect this position to be filled by 12/29/2026
CompensationThe successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
The national base pay range for this position within the United States, including Illinois and Colorado.
$108,800-$160,000 USD
