The Associate Manager of LTD Claims is accountable for the leadership, direction and operational effectiveness of the disability claim team - a team that is responsible for the review and investigation of all LTD claims. This role will also develop and implement strategies to improve customer service and administration efficiencies while providing the leadership necessary to foster a high-performing culture, strong engagement, employee retention and a high-quality claims management organization.
Responsibilities:
- Lead, coach, mentor and develop staff members
- Monitor workflow management, conduct performance management and hire staff
- Ensure effective disability management practices are appropriately utilized
- Provide technical support and guidance on complex claims issues
- Establish and support the development of customer relationships with key accounts
Qualifications:
- Minimum 2-3 years of supervisory experience
- Strong technical knowledge of Group Disability adjudication, insurance products and case management practices
- Knowledgeable in medical terminology
- Experience in technical training and development of staff
- Completion of post-secondary education in health sciences field helpful:
- Demonstrated ability to work collaboratively in a fast-paced, results oriented, multiple team environment
- Excellent verbal and written communication skills
- Excellent problem solving and analytical skills
- Results oriented with strong decision-making ability
- Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
When you join our team: - We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
This posting supports an ongoing hiring initiative for existing and/or future vacancies.
Referenced Salary LocationCAN, British Columbia - Full Time Remote
Working ArrangementRemote
Salary range is expected to be between$73,725.00 CAD - $122,875.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [redacted] for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [redacted] for more information about U.S.-specific paid time off provisions.
