Associate Director, Vendor and Service Management PharmacistPharmacy Vendor and Service ManagementLillyDirect Pharmacy Operations | Indianapolis, IN
About the RoleWe are seeking an experienced Pharmacist to own the third-party vendor relationships and manage the service performance that LillyDirect Pharmacy depends on to operate. The ideal candidate brings strong professional judgment, a performance and analytics mindset, and a commitment to patient safety and compliance, ideally in an online or direct-to-patient environment.
This position defines and maintains the service level and key performance indicator framework for the pharmacy's third-party services, runs recurring service reviews, and drives remediation when performance falls short of agreed levels. The successful candidate partners with Procurement and Legal on contract governance and works across pharmacy operations, quality, and technology as LillyDirect scales its direct-to-patient operating model.
This is a pharmacist position because vendor and service failures reach the patient. The successful candidate evaluates service performance for its effect on prescription accuracy and patient safety, and retains licensed capacity to verify prescriptions when needed.
Key Responsibilities- Own the third-party vendor and service provider relationships that LillyDirect Pharmacy depends on to operate.
- Define and maintain the service level and key performance indicator framework for third-party services, and measure performance against it.
- Lead recurring service reviews with vendor leadership, and drive remediation plans when performance falls short of agreed levels.
- Partner with Procurement and Legal on contract governance, including scope, service terms, renewals, and performance provisions.
- Provide input to vendor spend forecasting and contract budget planning for pharmacy leadership, drawing on contract terms, renewals, and service performance.
- Translate service performance data into reporting for pharmacy leadership, including trends, risks, and recommended corrective actions.
- Partner with Quality Assurance, Regulatory Affairs, and Risk Management where service performance affects pharmacy records, deviation documentation, or inspection readiness.
- Verify accuracy of prescription orders and resolve issues with prescribers and patients as licensed capacity requires.
- Collaborate with internal teams (logistics, commercial operations, customer support, IT) to streamline processes and enhance patient satisfaction.
- Review and improve workflow processes to optimize efficiency and patient care.
- Contribute to the design and improvement of processes and systems that support pharmacy operations, including third-party service performance monitoring and reporting.
- Stay current on industry trends and technological advancements related to direct-to-patient pharmacy operations, and translate those into operational changes that drive state-of-the-art execution.
- Per the in-office schedule created by the pharmacy scheduler, this position will be expected to work scheduled shifts Monday through Friday, with a minimum of three days on site each week and up to two days worked remotely when appropriate. Remote work flexibility applies consistent with Lilly's remote work policy.
Basic Qualifications- Bachelor of Science in Pharmacy or Doctor of Pharmacy (PharmD) degree.
- Active, unrestricted Indiana pharmacist license in good standing.
- Minimum of 3 years of experience in pharmacy practice or pharmacy operations.
Additional Preferences- Experience in a high-volume, centralized, or direct-to-patient pharmacy environment.
- Experience owning vendor or third-party service relationships, including service level design, performance measurement, and remediation.
- Experience partnering with Procurement, Sourcing, or Legal on contract governance, renewals, and performance provisions.
- Experience building performance reporting and analytics that drive operational decisions.
- Experience with pharmacy management software and workflow automation, including performance monitoring and reporting tools.
- Willingness to obtain and maintain pharmacist licensure in additional states as the LillyDirect footprint expands.
- Strong attention to detail and commitment to patient safety.
- Excellent leadership, organizational, and communication skills. Supervisory experience preferred.
- Demonstrated ability to influence and communicate across levels of technical experts and senior leadership.
- Lilly may provide support for or sponsor work authorization or visas for this role for internal applicants only.
Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is
$132,000 - $193,600
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
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